Motorworld
In operation 37 years.
MotorWorld Body Shop is located at 150 Motorworld Drive Wilkes-Barre, PA 18702. We are a 13 manufacturer new car dealership along with body shop, parts dept, service dept, & pre-owned sales dept. You can check us out at www.motorworldgroup.com. Body shop technicians are I-Car certified.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Repair nicely done but took a long time and had lots of dust in my car.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Manager Rob was excellent.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I have always liked motorworld and would usually recommend them but I just felt like I was being a burden when I called to ask questions and when I picked up my car and asked a question about what time the lot closed.
Repair Quality - 2.0/5.0 -
I am awaiting a call to fix the rear lights that were not installed correctly on my vehicle. I am told a part was being ordered but have not heard back yet. One light that was installed had a Crack in it. The other was not clipped in correctly. I understand these things happen and motorworld is working to rectify this and I would have no issue with that except that now I need to take my car back again. This means I might possibly have to deal with Erin who answers the phone. She was rude and it is inconvenient to feel as though I am a burden if I even ask a question about my vehicle.
Customer Service - 0.5/5.0 -
See previous comment.
My Experience - 3.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Very nice job, good team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
Received no communication throughout the process. Had to call twice and car was not ready by said date either time.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
There was a bit of miscommunication when hearing back on when my car was ready. Was told originally 2 days, then called the body shop the day of, did not hear back so called again and then was finally told it would be ready the next day. Was fine with that but had to extend my rental for no reason as I received another call at the end of the day saying my rental was ready... I was at work so couldn't answer the original call - no voicemail was left. When I called back, then was told my car was ready but Motorworld closed in 12 minutes. Didn't want to rush to pickup. Overall, staff could be a bit more clear in communicating. And leave voice mails.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Kept up to date job done well
Repair Quality - 5.0/5.0 -
Job done on time and job looks good no complaints
Customer Service - 5.0/5.0 -
Very polite