Mr. Cool's Collision Center

4.7 (847reviews)
94%
8315 Gleason Drive,  Knoxville,  TN  37919
See Photos

In operation 7 years.

Mr. Cool Collision Center is a state of the art repair facility. We work on all makes and models we specialize in late model collision repair. Every car is pre and post inspected to insure that your vehicle is put back to pre-accident condition. We offer lifetime warranty on all repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (847)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new or better than before. Communication stands out as a key strength, with frequent updates via texts, calls, and emails keeping customers well-informed throughout the process. Timeliness is another highlight, as numerous customers reported their vehicles were completed ahead of schedule. The staff is widely described as professional, friendly, and helpful. A few customers noted areas for improvement, including occasional delays in communication, minor finishing details, and some concerns about interior cleaning quality after repairs.
AI-Generated from reviews written in the last 12 months
Select to learn more
"The headlight is now full of water and the bumper is not placed securely."
"... was impossible since they never recalibrated it. I would have appreciated direct honesty." Read more
"... pleasant to work with and very knowledgeable . The paint was showroom quality and final detailing had my truck looking new again. I like the fact that the work is guaranteed for ..." Read more
"... exceptionally helpful, friendly, and professional. They used genuine Kia parts and not a generic brand. I would highly recommend Mr. Cool Collision Center ..." Read more
"The van looks great. Can't even tell it was hit. They were fast, friendly, and informative. They also ..." Read more
"Repairs more than met my expectations and was completed two days earlier than promised!"
"It was ready a week earlier than it was promised."
"... dropped it off, I was told it would be ready in a week. It wasnt ready until three weeks. This was due to a part they were waiting on which ..." Read more
"Work was completed earlier than estimated"
"I was told a couple of weeks. Ended up being 3.5 weeks"
"Very little to no communication constantly called was told with call back never did still waiting on other things to get resolved."
"I received regular emails throughout the entire process."
"Communication is ALWAYS key to any successful business. They are appreciated for their communication on the ..." Read more
"... Geico;however, Mr cool collision turned the situation around. I was kept up to date on what was going on. The rental car experience was smooth. Everyone was ..." Read more
"Text updates every day"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding service, fixed and detailed far better than expected!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Peter and James for helping me from start to job completed, great job

Likely to Recommend

Repair Quality

James very helpful he helped me all my need. Thanks James

Customer Service

People here great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looked better than new after their repairs! They had even cleaned the interior.

Customer Service

Friendly service is always appreciated, and I received it

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was restored to its original new state. They were fast and kept in touch with me throughout the process.

My Experience

All whom I had the pleasure meeting (Peter and JR) did more than expected. And the work was done in the timeframe given. I couldn't be more pleased, and surprised with the work performed and customer service! I'll be a returning customer without a doubt!

My Experience

Likely to Recommend

Repair Quality

They took care of everything in a timely manner and stayed in constant communication.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’d recommend to anyone

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and communication. The repair was completed as promised, and my vehicle looks great. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate both the gentlemen that took care of me. James and Coley. I had a good experience.

Likely to Recommend

James is very helpful and he informed me of every time of what my car needs .. highly recommended.. thank you James

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

1 - 20 of 847

Auto body shops nearby

view more shops in: Knoxville  |  37919