Mr. Cool's Collision Center

4.6 (865reviews)

93%

(865) 333-5503

8315 Gleason Drive, Knoxville, TN 37919

93%

See Photos

8315 Gleason Drive
Knoxville, TN 37919

Get Directions Website Email

About Mr. Cool's Collision Center

See Photos

8315 Gleason Drive
Knoxville, TN 37919

Get Directions Website Email

In operation 7 years.

Mr. Cool Collision Center is a state of the art repair facility. We work on all makes and models we specialize in late model collision repair. Every car is pre and post inspected to insure that your vehicle is put back to pre-accident condition. We offer lifetime warranty on all repairs.

Services

Free Estimates
Insurance Company Assistance
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (865)

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Newest
Rating

578 Customers Rated

5 Stars

57.1% Complete

(494)
4 Stars

5.8% Complete

(50)
3 Stars

1.2% Complete

(10)
2 Stars

1.4% Complete

(12)
1 Star

0.5% Complete

(4)
< 1 Star

0.9% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before. Communication is a standout strength, with frequent text updates, phone calls, and proactive status notifications keeping customers well-informed throughout the process. Timeliness is another highlight, as numerous customers reported their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in communication, minor finishing details, and isolated quality concerns such as misaligned parts or uncompleted repairs. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.

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Timeliness
Communication

"Repairs more than met my expectations and was completed two days earlier than promised!"

"It was ready a week earlier than it was promised."

"... which I understand happens. What is Frustrating, is they shouldve been fixing my front camera system during that time, but instead never touched it and said it was fixed." Read more

"... entire experience was handled professionally and the work was done sooner than quoted. Thanks to the entire team. I will gladly recommend ..." Read more

"... my way there to pick it up like they said to and called me and said sorry its gonna take longer. They had my vehicle for months. And again little to no communication." Read more

"Received absolutely no updates on the status of my vehicle. Upon receiving my vehicle the collision center detailed ..." Read more

"... Center! They got my daughters KIA fixed quickly and kept us updated every step of the way. We really appreciated the excellent communication ..." Read more

"Communication is ALWAYS key to any successful business. They are appreciated for their communication on the ..." Read more

"Mr Cool provided timely text message status and a couple of phone call to provide status"

"Very little to no communication constantly called was told with call back never did still waiting on other things to get resolved."

Timeliness
Communication

Timeliness
Communication