Mr. Cool's Collision Center

4.7 (850reviews)
94%
8315 Gleason Drive,  Knoxville,  TN  37919

In operation 7 years.

Mr. Cool Collision Center is a state of the art repair facility. We work on all makes and models we specialize in late model collision repair. Every car is pre and post inspected to insure that your vehicle is put back to pre-accident condition. We offer lifetime warranty on all repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (850)

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

James at Mr. Cool’s Collision was upfront, informative, and helpful throughout the entire process. Would highly recommend.

Customer Service

My Experience

My first time being a customer and I am truly impressed with the facility and it's customer service is outstanding. The work was performed in expedient time and the care given will be everlasting appreciated. Thanks to James for all is calls and text messages to keep me informed. Thanks to Mr. Cool for being present and greeting me. Well Done!

Likely to Recommend

They are spot on!

Repair Quality

Award Winning!

Customer Service

Exemplary

Likely to Recommend

I always recommend this shop

Repair Quality

They are always so kind and my car always looks amazing- give James a raise

Customer Service

Likely to Recommend

Repair Quality

Faster than initial time estimate, car looks amazing, friendly service from everyone there.

Customer Service

Likely to Recommend

Repair Quality

Amazing job. %100 recommend

Customer Service

My Experience

The hood and front bumper were not put back on correctly. The alignment is off.

My Experience

My Experience

Likely to Recommend

Repair Quality

Amazing work look like it just came off the showroom floor

Customer Service

My Experience

My Experience

Fantastic repair-can’t tell the difference between the old and new

Likely to Recommend

Ver friendly and professional staff

Repair Quality

Mr Cool did a great job and worked well with our insurance company

Customer Service

Very friendly and helpful staff

My Experience

Thanks for waving the 3%charge and fixed a dent too thanks again

My Experience

Great job on the repair, appreciate the good communication, and quick turnaround

My Experience

We love Mr. Cool! This was our second experience with them. They were very professional and kept us updated on the repair progress. Our car looks brand new! Thanks to all of you!

Likely to Recommend

I would recommend Mr. Cool first and foremost for repairs.

Repair Quality

The repair experience was excellent! Everyone there was very professional. The repairs were done in a timely manner, and my car looks brand new! Thanks to all of you!

Customer Service

Excellent! Everyone was professional, friendly, and helpful.

Likely to Recommend

Repair Quality

Received absolutely no updates on the status of my vehicle. Upon receiving my vehicle the collision center detailed the inside of my vehicle which while very kind, was done very poorly to the point that it caused me to have to buy my own cleaning products to reverse their mistakes. My windows were streaked to the point that I could not drive home without stopping to pick up glass cleaner and spending my evening cleaning them. It would have been better left alone and I am completely dissatisfied with the service I received. I will not be suggesting Mr. Cool’s to anyone.

Customer Service

Customer service was good when I received it.

My Experience

Likely to Recommend

Repair Quality

The headlight is now full of water and the bumper is not placed securely.

Customer Service

My Experience

The repair looks good. But when the car was cleaned inside it looks like whatever they used to shine the interior, they may have used the same rags or whatever to clean the inside windows. The windows inside has awful film on them and it’s hard to see out.

Likely to Recommend

Repair Quality

Customer Service