Nelsons Autobody

My Experience - 0.0/5.0 -

The repair itself is beautiful. The claim process was not. My car was hit in the front end on a Sunday. As the accident was in a private lot there was no onsight investigation or inspection of my vehicle. When I left the parking lot, I felt a shimmy & heard a thumping sound coming from the front of the vehicle. I pulled into the nearest open automotive establishment, an oil change place, and had them look at the car. They could not see any damages that would make the car unsafe. I had to drive back to Nelson’s on Tuesday for the estimate. I again told the estimator, Noah, there was a strange sound coming from the front of the car & a shimmy in the wheel like I was driving on a flat. He taped the license plate holder down & said it was likely a cover under the car that had come loose and sent me back home. I got back to Airway Heights & the tire fell off the car making it totally undriveable. When I got back to the shop, I was told they had a photo taken by Noah, that showed the tire was missing lug nuts. My dissatisfaction stems from not being told the car was missing lug nuts & thus in danger of loosing the tire. Secondly, the repair was delayed at least twice. I understand that there are shipping delays and the shop has no control over that. However, it’s frustrating that I was told there would be no problem with the rental coverage and yet, when I dropped the rental off on Monday, I had to pay an additional $186.31 out of pocket to clear the rental coverage. Communication would have been appreciated. Also on the day the my repair was completed, I had to initiate communication to find out if would be done that day. Again communication would have been helpful.

Likely to Recommend - 0.5/5.0 -

I would never put my family, friends or neighbors through working with Nelson’s. Shameful company.

Repair Quality - 1.5/5.0 -

Parts were damaged so they would “fit”

Customer Service - 0.5/5.0 -

Absolutely abhorrent customer service. Verbally abusive management, dishonest and combative staff. Dave refused to let me speak with his boss, the company’s president. I had to reach out to my insurance company to start an investigation

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very well done work. Melissa was AMAZING to work with and so good at communicating. Project ran a few days long and she kept me up to date and apologized for the delay even though these things happen. Can't even tell there was any damage!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was updated and had all my questions answered. They called for my rental car which came promptly. I was very satisfied and if needed I will return.

My Experience - 5.0/5.0 -

I am very pleased with the work and how clean my car was when I got it back. I will definitely recommend you to everyone. From the customer service to getting my car back has been amazing. Thank you all so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m very satisfied with the work that was done. The people were super helpful and kind. If I ever need a paint job or my car fixed again I would definitely be back to you. I have already bragged about the wonderful job you guys have done on my Facebook page. Thank you all very much for taking really good care of my suv.

Customer Service - 5.0/5.0 -

Customer service was absolutely fantastic.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Nobody’s perfect

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would give a 10. Everyone was ver nice and kept me informed of the progress.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for fixing my truck

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

After the work was done I couldn’t tell my vehicle was ever damaged

Customer Service - 5.0/5.0 -

Friendly and professional at drop-off and pick-up.

Returned Clean

Likely to Recommend - 1.0/5.0 -

My car drives worse now.

Repair Quality - 0.5/5.0 -

It took over a month to get my car back and My car isn't completely repaired. There is definitely something wrong with the engine transmission ect. I don't even think it was taken for a test drive or you would've noticed it doesn't want to shift in gear then when it does it makes a loud noise. It takes off slow then lags then goes super fast without me pressing on the gas pedal. I called and couldn't get an appointment for a week later and you want to keep my only car overnight. I was already out of this car for over a month for you to not fix it properly.

Customer Service - 3.5/5.0 -

Very nice people 👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Superb work. It looks new.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Always friendly and kept me informed with any changes of the timeline of the repair ahead of time

My Experience - 5.0/5.0 -

Very professional, loved the communication and was completed on time!

My Experience - 5.0/5.0 -

it's a 10 all the way ! Thank you all for a wonderful job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0