New Fairfield Auto Body

4.9 (2,375reviews)
98%
11 Saw Mill Rd,  New Fairfield,  CT  06812
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In operation 52 years.

New Fairfield Auto body is a family owned auto repair business that has been serving the community since 1974. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,375)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new after service. The team receives high marks for professionalism, friendliness, and knowledgeability. Regular text and email updates throughout the repair process are frequently highlighted as a standout feature. Timeliness is a recurring strength, with numerous customers noting repairs were completed on or ahead of schedule. The shop's ability to coordinate with insurance companies is also appreciated. A few customers noted occasional communication gaps and concerns about repair timelines running longer than estimated, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"The repairs on my vehicle were perfect! You cant even tell it was in an accident. The repair time was quicker ..." Read more
"Every time I see my car I now smile! The staff was absolutely amazing, and made the entire process of getting my ..." Read more
"... body. The owner is always gracious and professional. The work is always done to my expectations and to their own high standards. Estimates are accurate and immediate. The work is ..." Read more
"... expertly repaired my classic car after hitting a deer. Their craftsmanship is second to none. The front end looks better than it did before. Excellent work thanks guys!" Read more
"... do business in the 79 years of my lifetime. I am always met with knowledge, care concern, and very good pricing and quality results." Read more
"... perfect! You cant even tell it was in an accident. The repair time was quicker than estimated which was great too!" Read more
"... standards. Estimates are accurate and immediate. The work is done on or before the provided completion date. Overall an excellent experience every time." Read more
"Delivered high quality work, on time at reasonable cost. Highly recommend NF Autobody."
"Perfect work done more quickly than expected."
"Prompt service. Kept us updated on the process and completed in a very timely manner"
"Regular updates and quick turnaround. Worked with insurance and did a great job!"
"... car. Both times they were wonderful to work with. I loved receiving updates on the vehicles cress via text message and the staff was very friendly and helpful. I would ..." Read more
"Great communication, timely turnaround and quality work, as always."
"Every time I called for an update they were able to clearly tell me what the status was. It took a long time, but that ..." Read more
"Yes, and no. Sometimes the communication was great and sometimes it wasnt. When it came to general stuff, it seemed to be good, ..." Read more

My Experience

Great service. Easy to work with. Great keeping me up to date. Highly endorse this business.

Likely to Recommend

Repair Quality

Great service!!!

Customer Service

Terrific

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The inside of the car was a little messy, but we are happy with the work that was done. I used new Fairfield auto Body twice and would again.

Likely to Recommend

Happy with the work

Repair Quality

Great people to deal with, very happy with their work.

Customer Service

Very good service ( twice) thank you.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dry responsive and friendly, nice job with repair and showed that they care

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks great, the staff was wonderful

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

We loved the constant text updates, the timeliness of the repair and appreciated you cleaning our car before returning it

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks great, on time, just what the estimate said. Thanks!

Likely to Recommend

Repair Quality

Nice work, timely & according to the estimate

Customer Service

Super nice team. Gave me a ride home’

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Luis and his team do outstanding work, you wouldn't have know a tree had fallen on the car. Job finished on time and budget. Awesome work.

Likely to Recommend

Repair Quality

I recently brought my Genesis G70 to New Fairfield Auto Body to replace the front and right-side undercarriage covers. The owner, Luis, confirmed the required parts, ordered them promptly, and completed the replacement within an hour once they arrived. Luis and his team provided excellent service, and I highly recommend them to anyone in need of vehicle body work. Sincerely, E.

Customer Service

I recently brought my Genesis G70 to New Fairfield Auto Body to replace the front and right-side undercarriage covers. The owner, Luis, confirmed the required parts, ordered them promptly, and completed the replacement within an hour once they arrived. Luis and his team provided excellent service, and I highly recommend them to anyone in need of vehicle body work. Sincerely, E.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work and customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did an amazing job! Everything I ask them to do they did. Very customer friendly helped me out tremendously. Would recommend them and will be going back if I need work.

Likely to Recommend

Repair Quality

Great work great! customer service! Help me out with a lot will definitely be using them if needed.

Customer Service

GreaT

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The best

Repair Quality

Everything went great

Customer Service

All was perfect

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great work and customer service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Have had this place help me out with 2 over my cats unfortunately over the past month and a half… place has communicated great throughout process and did a incredible job of bringing my vehicles back to perfect form.. thanks

Customer Service

Great communication throughout the whole process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yup! Great job all around. /Jim

My Experience

Super attentive & definitely on top of their game! Will be recommending to everyone that I know!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent quality work Transparent pricing Friendly staff

Likely to Recommend

Repair Quality

Excellent Body shop Quality repair Friendly staff Timely return of my vehicle

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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