New Rochelle Auto Body,Inc.

4.9 (533reviews)
98%
43 Potter Ave,  New Rochelle,  NY  10801
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In operation 43 years.

New Rochelle Auto Body is a family-owned auto repair facility that has been in business since 1983. We provide a high level of communication throughout the repair process including text and email messaging with customers. We work with all insurance companies in order to provide superior customer service and satisfaction when dealing with an insurance claim.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Call
Email

Reviews (533)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better upon return. The team received high marks for professionalism, transparency, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including one who noted interior cleanliness needed attention after repairs, another who experienced an unexpected delay that affected their work schedule, and one who was not informed about the cash-only payment policy.
AI-Generated from reviews written in the last 12 months
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"New Rochelle Auto Body is absolutely the best place to take your vehicle in all of Westchester County! From body work, to mechanical work, they take great ..." Read more
"Definitely one of the best customer experiences I have had"
"... New Rochelle Auto Body! From start to finish, the customer service was absolutely top-tier. The team was incredibly kind and professional throughout ..." Read more
"I received professional, timely and exceptional service. I was kept informed every step of the way; the estimated ..." Read more
"Above and beyond"
"... thoughtful. Repairs were done quickly and even better, finished before the holiday." Read more
"My car was ready a lot quicker than expected."
"... really blew me away was the turnaround time, the work was completed faster than I expected without any compromise in quality. But the moment that truly stood out was ..." Read more
"... hood but still a good job overall and great service. Finished faster than I expected which was also great." Read more
"As I said, I was updated constantly and actually got my car backsooner than I thought"
"I was kept updated almost daily on the progress of my repairs. Ive never had that type of service before from a ..." Read more
"Top notch customer service! Kind, caring and always kept me updated via text. It was perfect!"
"Enjoyed getting text updates throughout the process."
"Absolutely! Best customer service and kept me informed every step of the way!"
"... They were courteous professional and efficient. They constantly were in communication letting me know where they were in the process of repairing my car!" Read more

Likely to Recommend

Repair Quality

Great customer service and the work they did on my car was good as well.

Customer Service

Mark and the guys are awesome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication, especially with clear on timeline for repair and communicate with insurance

Likely to Recommend

Repair Quality

Communication was excellent and timeline for repair

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good job and ready one day before scheduled.

Likely to Recommend

I already have.

Repair Quality

It was finished one day earlier than expected

Customer Service

All paper work was done for me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very pleased with the service Michael and his staff provided

Customer Service

Prompt Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

New Rochelle Autobody was great. Excellent service, excellent work, and the communication was stellar. Kept me updTed throughout the entire process. Thanks guys!

My Experience

I really appreciate how streamlined the process was - from the minute I brought in the car to when I got to bring the car after the repair, Mike was such a great help. The team let me know how the progress was going and explained what needed to be done. They were transparent every step of the way and made me feel comfortable throughout it all. I really appreciate all that they did and thank them for doing a great job with the repairs.

Likely to Recommend

I would wholeheartedly recommend thos shop to my family and friends. They made the process easy and kept me on the loop, which I was grateful for. They finished the work on time and let me know if anything came up during the repair, which I appreciated.

Repair Quality

They did a wonderful job repairing the damage and kept me posted om the progress, which helped alleviate my stress.

Customer Service

They were wonderful - they kept me in the loop with the texts and phone calls on the progress. I appreciated the professionalism and the warmth that they showed me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

We were kept informed throughout the entire process about the status of the car. Everyone was great to work with and there were no surprises. Our car came back looking like new. Great customer service.

Likely to Recommend

Repair Quality

Great service and wonderful team to work with.

Customer Service

Great team. They answered all my questions and were there to help along the way.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and did a great job repairing my car

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely I will recommend this place

Repair Quality

Very satisfied with the result My car look like nothing happened

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very happy with the results and the fast response thanks

Likely to Recommend

Repair Quality

Everyone I spoke to was amazing and helpful. I love working with family owned businesses.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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