New Rochelle Auto Body,Inc.

4.9 (535reviews)

98%

(914) 235-6110

43 Potter Ave, New Rochelle, NY 10801

98%

See Photos

43 Potter Ave
New Rochelle, NY 10801

Get Directions Website Email

About New Rochelle Auto Body,Inc.

See Photos

43 Potter Ave
New Rochelle, NY 10801

Get Directions Website Email

In operation 43 years.

New Rochelle Auto Body is a family-owned auto repair facility that has been in business since 1983. We provide a high level of communication throughout the repair process including text and email messaging with customers. We work with all insurance companies in order to provide superior customer service and satisfaction when dealing with an insurance claim.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Cash
Check

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Call

Website

Reviews (535)

Sort By:
Newest
Rating

402 Customers Rated

5 Stars

71.6% Complete

(383)
4 Stars

2.8% Complete

(15)
3 Stars

0.2% Complete

(1)
2 Stars

0.4% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or even better upon return. The level of communication stood out strongly, with numerous customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as many repairs were completed ahead of schedule. Customers also frequently commended the professionalism, warmth, and attentiveness of the team. A few customers noted areas for improvement, including interior cleanliness after repairs, readiness date accuracy, and clarity around payment methods, all drawn directly from their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... New Rochelle Auto Body! From start to finish, the customer service was absolutely top-tier. The team was incredibly kind and professional throughout ..." Read more

"Definitely one of the best customer experiences I have had"

"They were wonderful - they kept me in the loop with the texts and phone calls on the progress. I appreciated ..." Read more

"I received professional, timely and exceptional service. I was kept informed every step of the way; the estimated ..." Read more

"I would recommend highly. They made the whole process easy and that are very accommodating. It felt like family."

"It was ready within one week. Originally was supposed to be picked up on a Tuesday, but it was ready on Monday! Outstanding!"

"... really blew me away was the turnaround time, the work was completed faster than I expected without any compromise in quality. But the moment that truly stood out was ..." Read more

"My car was ready a lot quicker than expected."

"Friendly, honest, and thoughtful. Repairs were done quickly and even better, finished before the holiday."

"It was finished one day earlier than expected"

"I was kept updated almost daily on the progress of my repairs. Ive never had that type of service before from a ..." Read more

"Top notch customer service! Kind, caring and always kept me updated via text. It was perfect!"

"Excellent communication, especially with clear on timeline for repair and communicate with insurance"

"... They were courteous professional and efficient. They constantly were in communication letting me know where they were in the process of repairing my car!" Read more

"We were kept informed throughout the entire process about the status of the car. Everyone was great to work with and there ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... New Rochelle Auto Body! From start to finish, the customer service was absolutely top-tier. The team was incredibly kind and professional throughout ..." Read more

"Definitely one of the best customer experiences I have had"

"They were wonderful - they kept me in the loop with the texts and phone calls on the progress. I appreciated ..." Read more

"I received professional, timely and exceptional service. I was kept informed every step of the way; the estimated ..." Read more

"I would recommend highly. They made the whole process easy and that are very accommodating. It felt like family."

"It was ready within one week. Originally was supposed to be picked up on a Tuesday, but it was ready on Monday! Outstanding!"

"... really blew me away was the turnaround time, the work was completed faster than I expected without any compromise in quality. But the moment that truly stood out was ..." Read more

"My car was ready a lot quicker than expected."

"Friendly, honest, and thoughtful. Repairs were done quickly and even better, finished before the holiday."

"It was finished one day earlier than expected"

"I was kept updated almost daily on the progress of my repairs. Ive never had that type of service before from a ..." Read more

"Top notch customer service! Kind, caring and always kept me updated via text. It was perfect!"

"Excellent communication, especially with clear on timeline for repair and communicate with insurance"

"... They were courteous professional and efficient. They constantly were in communication letting me know where they were in the process of repairing my car!" Read more

"We were kept informed throughout the entire process about the status of the car. Everyone was great to work with and there ..." Read more

Maria (Mazda owner) reviewed 9/2/26

I was satisfied with the work they did with the car. Excellent service.

I sure will recommend to family or friend.

Excellent service!

Excellent work

Margarita (BMW owner) reviewed 8/26/26

Car came back nicer than when I left it.

Pamela (Mini owner) reviewed 8/24/26

Great customer service and the work they did on my car was good as well.

Mark and the guys are awesome

Jai (Mercedes-Benz owner) reviewed 8/24/26

Hyacinth (Hyundai owner) reviewed 8/17/26

Jacqueline (Toyota owner) reviewed 8/17/26

Excellent communication, especially with clear on timeline for repair and communicate with insurance

Communication was excellent and timeline for repair

Thomas (Ford owner) reviewed 8/15/26

Christina (Toyota owner) reviewed 8/13/26

Anthony (GMC owner) reviewed 8/11/26

Dianne (Honda owner) reviewed 8/10/26

Good job and ready one day before scheduled.

I already have.

It was finished one day earlier than expected

All paper work was done for me.

Joyce (Honda owner) reviewed 8/10/26

I was very pleased with the service Michael and his staff provided

Prompt Service

Cesar (Mazda owner) reviewed 8/6/26

New Rochelle Autobody was great. Excellent service, excellent work, and the communication was stellar. Kept me updTed throughout the entire process. Thanks guys!

Juby (Toyota owner) reviewed 8/6/26

I really appreciate how streamlined the process was - from the minute I brought in the car to when I got to bring the car after the repair, Mike was such a great help. The team let me know how the progress was going and explained what needed to be done. They were transparent every step of the way and made me feel comfortable throughout it all. I really appreciate all that they did and thank them for doing a great job with the repairs.

I would wholeheartedly recommend thos shop to my family and friends. They made the process easy and kept me on the loop, which I was grateful for. They finished the work on time and let me know if anything came up during the repair, which I appreciated.

They did a wonderful job repairing the damage and kept me posted om the progress, which helped alleviate my stress.

They were wonderful - they kept me in the loop with the texts and phone calls on the progress. I appreciated the professionalism and the warmth that they showed me.

Stephanie (Hyundai owner) reviewed 8/3/26

David (Subaru owner) reviewed 7/30/26

We were kept informed throughout the entire process about the status of the car. Everyone was great to work with and there were no surprises. Our car came back looking like new. Great customer service.

Great service and wonderful team to work with.

Great team. They answered all my questions and were there to help along the way.

Jennifer (Honda owner) reviewed 7/27/26

Christian (Land Rover owner) reviewed 7/21/26

Paul (BMW owner) reviewed 7/17/26

Great service and did a great job repairing my car

Fernando (Mercedes-Benz owner) reviewed 7/13/26

Definitely I will recommend this place

Very satisfied with the result My car look like nothing happened

Santos (Toyota owner) reviewed 7/11/26

I’m very happy with the results and the fast response thanks

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

New Rochelle Auto Body,Inc.

About New Rochelle Auto Body,Inc.

Reviews (535)

402 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0