Newells Auto Body Inc

4.9 (2,686reviews)
98%
996 W. Harrison,  Decatur,  IL  62526

In operation 68 years.

Newell's Auto Body, a 3rd generation family-owned and operated collision repair shop, has been helping get vehicles back on the road for almost 70 years! We pride ourselves on producing quality repairs and providing friendly service. Our dedication to your safety is reflected in our training, technology, and certifications. Here at Newell's, we are proud to be the premier collision repair shop of Decatur and Macon County.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Jeep
Nissan
Ram

Reviews (2,686)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or showroom-fresh upon pickup. The complimentary interior and exterior detailing was a frequent and pleasant surprise. Communication and regular updates throughout the repair process were highly appreciated, with many customers highlighting proactive calls, texts, and emails. Timeliness was largely commended, with numerous vehicles completed ahead of schedule. A few customers noted delays or communication gaps as areas they felt could be improved, and occasional concerns about paint matching and vehicle condition at pickup were mentioned directly in their feedback.
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"If you want a shop that delivers top-quality work, great communication, and truly cares about their customers, Newells Auto Body is the place ..." Read more
"... with the repair of my car at Newells! I was very impressed by the professionalism of your team as well as the excellent communication throughout the repair ..." Read more
"I was really impressed. Job well done. Your team did an amazing job. I feel like my vehicle looks like a whole new vehicle I really appreciate ..." Read more
"Great service - knowledgeable and very courteous employees. Excellent job of repairs!"
"First off, the friendliness of the staff was refreshing and appreciated . Not a common standard, as everyone notices, these ..." Read more
"Finished in excellent time - 4 days earlier than expected."
"It was ready 3 days earlier than expected"
"... job and ate very knowledgeable and professional! My car was done a day before they thought!" Read more
"... They kept us informed weekly on the progress and completed the work earlier than expected. They even arranged for the return of our rental vehicle with ..." Read more
"Waited a month only to find out parts had not been ordered. Had to call to see if car was ready on day promised."
"Newells Auto Body has phenomenal communication standards and is completely transparent about repairs while knowledgeable about ..." Read more
"I received more updates from my insurance company than I did from this shop. I dont like having to guess how ..." Read more
"The car looks like new! I appreciate very much your regular updates during the repair period. I felt totally at ease, knowing the ..." Read more
"... looks like it just came off the showroom floor. The frequent communication made for a positive customer experience. Excellent customer service !!!!!!" Read more
"Communicate and show what repair was done that wasn't included in the estimate. Communication is a must ..." Read more

Likely to Recommend

Repair Quality

Newell staff did a phenomenal job with my repairs. My Nissan Rogue look and feels brand new is when I had brought it for the car lot. The Newell team was very informative at each stage of the repair.

Customer Service

Newell staff did a phenomenal job with my repairs. My Nissan Rogue look and feels brand new is when I had brought it for the car lot. The Newell team was very informative at each stage of the repair.

Likely to Recommend

I would recommend totally friends, family, and coworkers.

Repair Quality

The staff is friendly and knowledgeable. I was kept up to date with repair completion date and delay. The outcome of the repaired part looks great! No issues.

Customer Service

Staff were excellent and knowledgeable. Friendly and inviting.

Returned Clean

My Experience

Excellent job

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did a Great job

My Experience

I absolutely love Newell's Auto Body!! I haven't needed your services in years and I hope it's years again before I need you, but hands down, best body in town!! Thank you so much!!

Likely to Recommend

We only use and recommend Newell's!!

Repair Quality

Absolutely beautiful job!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Me and my mother have been using this shop exclusively for well over ten years. Wouldn’t go anywhere else.

Repair Quality

Customer Service

Returned Clean

My Experience

They went ABOVE EXPECTATIONS! You guys were AWESOME 👏 I would recommend you to Everyone 😃Everyone is so friendly and helpful 😊👍

Likely to Recommend

I would recommend them to anyone 👏

Repair Quality

I was happy but forgot to fix cracked light on trunk but they are correcting the problem

Customer Service

Very friendly staff went above and beyond

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Great experience start to finish. Jen and Bruce could not have been more accommodating and helpful. The work was done ahead of schedule and the results were perfect. Thanks for a super job!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The car looks great and everything is working properly, the only comment is it did run over a few days

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

We are very happy with the repairs done on our Toyota Highlander! Everyone involved with the job was great. We will recommend Newell to anyone needing repairs to their vehicle! Thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Repairs look great. Very happy with the results and would recommend this to others I know.

Customer Service

Communication was good and any questions or problems were updated on a regular basis

My Experience

Wonderful job would highly recommend

Likely to Recommend

Repair Quality

Customer Service

Excellent job car never looked better. Good customer, service and quality and repair good

Returned Clean

My Experience

Likely to Recommend

Repair Quality

They did a great job even detailed the truck which wasn’t expected to the extent that they cleaned it.

Customer Service

Returned Clean

Likely to Recommend

Without any hesitation

Repair Quality

The repaired area on my vehicle looks great. The ding I got from the other party backing into me is gone, no trace of any damage. The painted area matches perfectly with the rest of the car. I am very happy with all their work.

Customer Service

Friendly and very helpful with preparation to drop my vehicle off. The updates I received during the repair give me confidence all was going well and free of unforeseen issues.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The backup camera beep is still low. Wasn't like that before repairs.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The work done was exceptional. Everything was done efficiently and everyone is so nice to work with.

Customer Service

Everyone is always friendly and efficient to work with.