Nickole Auto Body

4.9 (80reviews)
98%
819 Broadway,  Saugus,  MA  01906
Payment Types
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call

Reviews (80)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff is frequently highlighted for being friendly, professional, and courteous throughout the entire process. Communication stands out as a key strength, with customers appreciating regular updates and transparency from start to finish. Timeliness is another recurring positive, as several customers noted their vehicles were completed ahead of schedule. Complimentary interior and exterior cleaning upon pickup was a delightful surprise for many. A small number of customers noted isolated concerns, such as a missed taillight repair and a communication mix-up regarding contact details, reflecting areas customers feel could be refined.
AI-Generated from reviews written in the last 12 months
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"... their communication was timely, clear and efficient. The repair was of superior quality and they cleaned the exterior and interior of my vehicle for pick-up. ..." Read more
"... delivery, everything was smooth and transparent. The repair quality exceeded my expectations and the car was returned clean and flawless. Thank you for ..." Read more
"I was blown away by the excellent job that Nichole Auto Body did. When I saw my car, I thought it was ..." Read more
"I was very impressed with the quality of work done on my vehicle. It's perfect. I highly recommend Nickole ..." Read more
"... lower door. All the staff were informative and took extra steps with our vehicle. The wash and detailing of inside and outside was a cherry on top!" Read more
"Ready almost a week early."
"... accommodating pleasant to Work with pleasant to talk to, and my truck was finished ahead of time" Read more
"Great service, great work, great communication, fast timing!"
"... estimates I was given when I dropped off my car, the whole process was done as scheduled." Read more
"Cars looks like new again, and completed earlier than expected"
"... extremely forthcoming throughout the process, and their communication was timely, clear and efficient. The repair was of superior quality and they cleaned ..." Read more
"... Nicokole Auto Body center provided to repair my car. Communication was exceptional and the quality of the repairs exceeded my expectations. Everyone was ..." Read more
"Nickole Auto Body called me a few times, to update me on the status of the repairs."
"Great service, great work, great communication, fast timing!"
"The shop kept me updated on a regular basis."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The service was quick, the whole process was easy. The communication for the most part was great and convenient.

Repair Quality

So far quality is great

Customer Service

Service was excellent

Kept me Informed?

No

Ready on Time?

Yes

My Experience

I am a return customer…family owned and quality work and customer service

Likely to Recommend

Repair Quality

Quality and timely work…great customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed with the quality of work done on my vehicle. It's perfect. I highly recommend Nickole Auto Body for any repairs. The staff is friendly and courteous and helped me thru the process.

Likely to Recommend

I will highly recommend Nickole auto repair

Repair Quality

looks great

Customer Service

I was very pleased with the work done on my vehicle. It was perfect. The staff is very courteous and helpful during this process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very impressive work by Nickole Auto Body to fix a parking lot door dent and replace molding on lower door. All the staff were informative and took extra steps with our vehicle. The wash and detailing of inside and outside was a cherry on top!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair looks perfect!

Customer Service

Wonderful experience from start to finish. Your staff is incredible - friendly, on-top of everything and a pleasure to work with. It was great to work with staff at a car service location as a woman and not be talked down to or dismissed. Hoping not to need your services again too soon, but will definitely be recommending you. And last but not least the amazing cleaning job they did on my car (which definitely needed it) was a wonderful surprise when I picked it up!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was blown away after the fantastic job Nickole Auto Body did to my car. My car was restored to its former beauty. Why they even did detailed my car’s interior. I can’t say enough of their superb work.

Likely to Recommend

I already have recommended your service to a friend who is very interested.

Repair Quality

Customer Service

I was blown away by the excellent job that Nichole Auto Body did. When I saw my car, I thought it was brand new. I can’t say enough of their experienced work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great customer service from start to finish. Very helpful through the whole process.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful. Great work on car and caring and helpful staff. Highly recommend

Likely to Recommend

Yes, I would recommend this shop to a friend or family member.

Repair Quality

The work was done very well and met my expectations.

Customer Service

Nickole Auto Body Center was excellent — professional, helpful, and attentive throughout the process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

they were so amazing! their front of house staff (melanie) made the entire process a breeze and they took such good care of my car. it looks beautiful now!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great job!

Repair Quality

Great job!

Customer Service

Great job!👏🏻🙏🏼👏🏻

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck looks great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great staff

Likely to Recommend

Repair Quality

You guys didn’t fix my cracked taillight :(

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Cars looks like new again, and completed earlier than expected

Customer Service

Front office is great, they take care of all the details of scheduling, Insurance co, rental car.

Kept me Informed?

Yes

Ready on Time?

Yes

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