Precision Auto Works of Wakefield

4.9 (754reviews)
100%
1 Melvin St, Unit A Rear,  Wakefield,  MA  01880
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Shop AssistantSparkles

In operation 11 years.

Precision Auto Works of Wakefield is a full-service auto body and collision repair facility trusted by drivers throughout Wakefield, the North Shore, and across New England. For nearly 30 years, we’ve built our reputation on delivering high-quality repairs, exceptional customer service, and results done right the first time. We repair all makes and models, with specialized expertise in European and Asian vehicles including Factory Certification with Honda, Acura, and Subaru. Our technicians are manufacturer-certified, highly trained, and bringing a depth of experience across all aspects of modern collision repair. Precision Auto Works works with all major insurance companies and is a preferred repair facility for many leading carriers. Our team handles the claims process from start to finish, making your repair experience smooth, transparent, and stress-free. Driven by craftsmanship, integrity, and pride in our work. At Precision Auto Works, If It Drives You, It Drives Us Too!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
Acura
GM
Honda
I-Car
Subaru

Reviews (754)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident, often including complimentary interior and exterior detailing as a welcome surprise. Communication and status updates throughout the repair process are frequently highlighted as exceptional, with customers appreciating proactive outreach without needing to follow up. Timeliness is another strong point, with several customers noting their vehicles were completed ahead of schedule. A few customers mentioned concerns such as unresolved mechanical issues after pickup, missing or incomplete parts, and sparse initial communication during holiday periods, as noted directly in their feedback.
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"The repair on my car exceeded my expectations. The workmanship was outstanding. And, the customer ..." Read more
"This company was thoroughly professional and did excellent work repairing the damage to my car's body, even giving it an amazing ..." Read more
"The communication was excellent! Also the workmanship is superb. I can't tell that my car had even sustained any damage. Looks perfect!"
"... always felt heard, understood, welcomed, comfortable. They do exceptional work, keep you informed, always returned my car feeling and looking like new. ..." Read more
"The repair is perfect! You would never know there was an accident. Score options should go higher than ..." Read more
"Very courteous. Professional. Car was promised within 5 days. It was ready within 2. Pleasure to do business with them. This is our 2nd ..." Read more
"It was ready on Wednesday when they told me to plan for the end of the week, so early"
"Never a specific date but a step by step update toward its completion was very helpful and comforting."
"Done within a couple of days as promised"
"This place is amazing! I really appreciated the communication they had with me throughout the process. They are very professional. ..." Read more
"Great communication throughout the process from first call to pick up. Thank you"
"... questions while my car was being serviced and the responses to my phone calls or voice mails were quick, efficient and always with a friendly manner." Read more
"Awesome service. Very nice, accommodating, communicative... Everything you want from someone taking care of ..." Read more
"kept me informed thru the repair process and did a great job"

My Experience

Excellent job!

Likely to Recommend

Repair Quality

Customer Service

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Definitely...

Repair Quality

Fantastic work, 2nd car i had repaired and completely satisfied. Great staff. Employees and great work repairing my 2023 honda and my new 2026 honda passport orange in color. I suggest this business to all family members and friends. Great collision company, you will be satisfied with the results. Thank you Precision. Joanne Kelly

Customer Service

See previous note.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Perfectly satisfied

My Experience

I was very happy with the whole process. From the 1st phone call to the end result. Thanks again! Donna

My Experience

Appreciate all the updates along the way and returning the car all detailed! Would highly recommend and return for future service! Amanda

My Experience

Fantastic and impressive job repairing my rear bumper and side panels on my Honda Pilot. The repairs are flawless. No one would be able to tell the car was in an accident. Very professional and easy to work with. The paint job matches perfectly and they used great attention to detail. Really appreciated that they noticed two large cracks on the first rear new bumper part ordered and they quickly jumped into action to locate another new rear bumper in perfect condition. They were able to still complete the car repairs on time. Very accommodating with being able to drop car off early in morning. Also was able to get car into shop quickly for repairs. Appreciated the email updates on status of repair. They did a great job cleaning my car too. We had come back from visiting the cape the week before and my car was full of beach sand from my young kids. The car was vacuumed nicely and the dashboard and wheel was wiped clean and it smelled nice. Really appreciated the much needed cleaning. I would definitely take any of my cars back to Precision Auto Works again and I would highly recommend to friends and family. Great job!

Likely to Recommend

I would definitely take any of my cars back to Precision Auto Works again and I would highly recommend to friends and family.

Repair Quality

Terrific job repairing my Honda Pilot. The rear bumper repair is flawless. No one would be able to tell the car was in an accident. Very professional and easy to work with. The paint job matches perfectly and they used great attention to detail.

Customer Service

Very accommodating with being able to drop car off early in morning. Also was able to get car into shop quickly for repairs. Appreciated the email updates on status of repair.

Returned Clean

Likely to Recommend

Repair Quality

They wer very easy to work with and very professional.

Customer Service

Very nice customer service people to deal with.

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Repair Quality

Customer Service

Returned Clean

My Experience

Job well done and promptly as well.

My Experience

The whole gang was super nice and helpful. I am always appreciative of great customer service.

My Experience

Staff pleasant and helpful! Car was finished earlier than expected! Avoided renting a car! Perfection! Car looks great!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

The team is exceptionally professional. Every department executed 100% to my satisfaction.

Customer Service

Awesome.

Returned Clean

Likely to Recommend

An acquaintance recommended you to me!

Repair Quality

My vehicle was repaired within a week! No one has time for an accident, epically when rear ended unexpectedly, and this was repaired 2 weeks sooner than I anticipated.

Customer Service

If I had any questions, they were answered before I could ask. I was told what to expect and everything was taken care of.

Returned Clean

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Repair Quality

Customer Service

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My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean