Precision Auto Works of Malden

4.9 (136reviews)

97%

(781) 245-7355

251 Broadway, Malden, MA 02148

97%

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251 Broadway
Malden, MA 02148

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About Precision Auto Works of Malden

See Photos

251 Broadway
Malden, MA 02148

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 12 years.

Precision Auto Works of Malden is a full-service auto body and collision repair facility trusted by drivers throughout Malden, the North Shore, and across New England. For nearly 30 years, we’ve built our reputation on delivering high-quality repairs, exceptional customer service, and results done right the first time. We repair all makes and models, with specialized expertise in European and Asian vehicles including Toyota, Honda, Acura, BMW, Mercedes-Benz, and Subaru. Our technicians are manufacturer-certified and highly trained, bringing a depth of experience across all aspects of modern collision repair. Precision Auto Works works with all major insurance companies and is a preferred repair facility for many leading carriers. Our team handles the claims process from start to finish, making your repair experience smooth, transparent, and stress-free. Driven by craftsmanship, integrity, and pride in our work. At Precision Auto Works, If It Drives You, It Drives Us Too!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish
Vietnamese

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 3:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (136)

Sort By:
Newest
Rating

98 Customers Rated

5 Stars

64% Complete

(87)
4 Stars

5.9% Complete

(8)
3 Stars

1.5% Complete

(2)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0.7% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and thorough communication throughout the repair process. Customers appreciate receiving regular updates on their vehicle status, which provided peace of mind. Handling of insurance coordination and rental car arrangements is frequently highlighted as a standout service. Interior and exterior cleaning upon vehicle return is a recurring positive surprise. A few customers noted areas for improvement, including one who mentioned the estimate was not shared before repairs began and that their issue remained unresolved, and another who pointed out that car detailing could be improved. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness
Communication

"... beyond in repairing the damage to my truck. Their attention to detail were outstanding and the results far exceeded my expectations. I couldnt be more satisfied ..." Read more

"... extremely happy with the work they did on my car. The body repair and paint job turned out amazing — it looks brand new again. The quality and attention to detail ..." Read more

"... the full process, kept me updated on progress and the car repair was perfect. They even went above and beyond, cleaning the inside of my car." Read more

"The customer service isnt ok,because they didnt send me the estimate before the vehicle fixed,and the problem is still there."

"The car detailing part needs improvement. Customer service was really nice."

"My vehicle was ready within 5 days. That's impressive 👏"

"The car was completed on time with no delays"

"My truck was completed on time"

"... was very courteous, transparent, and professional. They honored the date and time exactly as promised, and the service was handled with great care and ..." Read more

"They surprise me how quick and nice they did it!"

"Communication was simple and seamless throughout the entire process. I received consistent updates about ..." Read more

"I love that the most. I received a message daily, which provided me with a peace of mind."

"There was a miscommunication with the scope of work needed on our car, and the way they handled it was outstanding. ..." Read more

"Bad communication"

"Not initially, but they kept me informed and updated me on the progress."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... beyond in repairing the damage to my truck. Their attention to detail were outstanding and the results far exceeded my expectations. I couldnt be more satisfied ..." Read more

"... extremely happy with the work they did on my car. The body repair and paint job turned out amazing — it looks brand new again. The quality and attention to detail ..." Read more

"... the full process, kept me updated on progress and the car repair was perfect. They even went above and beyond, cleaning the inside of my car." Read more

"The customer service isnt ok,because they didnt send me the estimate before the vehicle fixed,and the problem is still there."

"The car detailing part needs improvement. Customer service was really nice."

"My vehicle was ready within 5 days. That's impressive 👏"

"The car was completed on time with no delays"

"My truck was completed on time"

"... was very courteous, transparent, and professional. They honored the date and time exactly as promised, and the service was handled with great care and ..." Read more

"They surprise me how quick and nice they did it!"

"Communication was simple and seamless throughout the entire process. I received consistent updates about ..." Read more

"I love that the most. I received a message daily, which provided me with a peace of mind."

"There was a miscommunication with the scope of work needed on our car, and the way they handled it was outstanding. ..." Read more

"Bad communication"

"Not initially, but they kept me informed and updated me on the progress."

Reta (Toyota owner) reviewed 8/13/26

Thank you for doing such a great job on my carl it looked brand new

excellent customer service

Robin (Ford owner) reviewed 8/13/26

my car looks like new! thank you

my car looks like new

My car looks like new!

Alex (Honda owner) reviewed 8/5/26

I already did

Everything was fixed perfectly.

Great!

Darius (Honda owner) reviewed 7/24/26

Very Good customer service and service techs. Perfect way I can compare it is like Los santos customs in GTA amazing paint jobs and body finishes

Marie (Honda owner) reviewed 7/20/26

Professional staff! I appreciate the services

Great customer service

Jeffrey (Toyota owner) reviewed 7/16/26

Everyone was helpful and informative, and they kept me up to date on the progress.

Excellent

Rose (Ford owner) reviewed 7/9/26

I'm very satisfied for my car thank you

Great 👍

Biswash (Chevrolet owner) reviewed 7/9/26

George (Honda owner) reviewed 7/2/26

Robert (BMW owner) reviewed 7/2/26

Susann (Audi owner) reviewed 6/29/26

I would 100% highly recommend Precision Auto for your auto body needs. Eric's knowledge expertise and professionalism is absolutely outstanding. From coordinating help with the rental car and communicating with the insurance company Eric went Above and Beyond in all those areas. I have a 2018 Audi Q5 I love my car and they did a fantastic job it looks beautiful. I also want to give a shout out to Nick who also kept me updated on the progress as the repairs were being made. 10 stars for Precision Auto

Darly (Lexus owner) reviewed 6/24/26

Marlon (Subaru owner) reviewed 6/23/26

I am very happy with the excellent job with my Subaru. Thank you so much to everyone one that played a role with everything. You place made this less stressful. Says thank you to Ricardo and the other gentleman who did the job.

Robert (BMW owner) reviewed 6/18/26

Shawn (Toyota owner) reviewed 6/18/26

Cailie and Eric were so nice and helpful, and everyone made the process so easy.

Everyone was so helpful!

Michael (Acura owner) reviewed 6/18/26

Great work as usual. Can’t ever tell there was damage

Nicole (Honda owner) reviewed 6/15/26

Very satisfied

Eileen (Toyota owner) reviewed 6/12/26

Doris (Honda owner) reviewed 6/2/26

100%

100% recommended! There are professional, customer service treat you soo good! From the begining to the end of the service. Im very happy with them!!!

Christine (Infiniti owner) reviewed 5/23/26

Only place we will go!

Excellent work! Car looked incredible!

Personable, knowledgeable, informative

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view more shops in: Malden | 02148

Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Precision Auto Works of Malden

Get an AI powered repair cost prediction

About Precision Auto Works of Malden

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Reviews (136)

98 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0