Niebling Auto Body

4.8 (958reviews)
96%
4111 Meramec St,  Saint Louis,  MO  63116
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Over years of growth and change, Niebling Auto Body has demonstrated that quality, care, and commitment to customer service are what it takes to achieve such a milestone - Over 125 years in the business.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (958)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles were returned looking brand new, often including thorough interior and exterior detailing as a pleasant surprise. The frequent and proactive communication throughout the repair process was a standout highlight, with many customers appreciating regular status updates. Timeliness was another strong point, as numerous vehicles were completed ahead of schedule. A few customers noted areas for improvement, including better proactive communication during delays and more consistent follow-through on promised callbacks, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... was when my car is returned to me this auto shop does a great job of detailing and cleaning up and presenting your car in the best fashion possible and ready to ..." Read more
"... given to Niebling Auto Repair for the quality work, attention to detail, and the friendly service they provide." Read more
"They restored my car beautifully, and they even cleaned the interior for me. Excellent job!"
"... many cars were always there, now I know why! They repairs on my car were in a timely manner and they really called you weekly with updates. The cherry on top ..." Read more
"... of pick up, the job still wasn't completed. Also, grinding crunching sound from the wheel that was worked on, when turning. I've contacted my insurance to have ..." Read more
"Repairs were done over a week earlier than the estimated date."
"It was ready 3 days early!"
"The date changes a few times due to parts issues but they always kept me updated and informed."
"I am dissatisfied with the customer service and the repair took longer than promised. I had to pay for my rental out of pocket because you all missed the deadline ..." Read more
"... to be advised of the progress of the repair; and it was completed in a timely manner. When we came to pick up our car we were amazed at ..." Read more
"I received a phone call at least weekly if not more on the progress and any update updates for the repair work. ..." Read more
"At every step of the repair I received a phone call letting me know where in the process my car was."
"The office kept me updated with every step of the process, and the car was complete prior to the original deadline."
"... expected, didn't find out till I called on pick update. Shop ordered cheap Chinese parts that pushed date further back, and did not communicate. On day of pick up, ..." Read more
"Everything went smoothly from start to finish and loved the communication on status of work."

Likely to Recommend

Repair Quality

Once again Niebling does it again with amazing customer service and repair work is heads above the test. I am a forever customer

Customer Service

Amazing body work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything’s fine they reached out during the whole process and the office workers were friendly. But I nooticed three of four valve stem covers were missing from my truck. Not a huge deal but they were definitely on the truck before I dropped it off.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Amazing job thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very likely to send for overall vehicle bodywork, but may not for insurance claims.

Repair Quality

Either through the insurance or the body shop, not all repairs from the accident were made right. In my insurance claim, I mentioned I also had wheel/ tire damage to the front passenger tire, from my car being pushed onto the curb when it was hit from behind. There is visible damage that went unnoticed by the technician and the insurance claim.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was called to pick up vehicle, during inspection of the vehicle I discussed some dirt in paint and alignment with the LS door. After that repair, I inspected again and found a couple of dirt spots in paint.....They were willing to repair it.

Customer Service

I was kept up to date with the progress on repairs....The Tech was willing to make necessary repairs to satisfy the customer

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

They did a wonderful job on my vehicle after another shop was unable to complete the repairs after multiple attempts

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work took longer than expected, didn't find out till I called on pick update. Shop ordered cheap Chinese parts that pushed date further back, and did not communicate. On day of pick up, the job still wasn't completed. Also, grinding/ crunching sound from the wheel that was worked on, when turning. I've contacted my insurance to have another shop take a look.

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They restored my car beautifully, and they even cleaned the interior for me. Excellent job!

Customer Service

The office kept me updated with every step of the process, and the car was complete prior to the original deadline.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car repair was completed within two weeks and less time than initially anticipated. The repair looks fine. The car works great. And I really appreciate it that the interior and exterior were also clean when I picked up the car. Thanks for vacuuming.

Customer Service

The receptionist in the estimator were very courteous. They were very knowledgeable and responsive to all my questions. They contacted me with two updates while the car was being repaired.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Don't call you back when they tell you they're going to

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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