Niello Collision Center

4.8 (76reviews)
97%
2625 Arden Way,  Sacramento,  CA  95825

Accidents happen. Fortunately, Niello Collision Center is here to put the experience behind you. Niello - the same company you depend on for sales, parts and service of your vehicle - can also be depended on for auto body repair. The Niello Collision Center works with many auto insurance companies, with whom we enjoy solid working relationships. We negotiate with them to ensure that your vehicle is repaired to the highest and most exacting standards. At Niello, we believe the Perfect Repair is an Invisible Repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Audi
BMW
Honda
I-Car
MINI
Volkswagen
Volvo

Reviews (76)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. The repair work receives outstanding reviews for quality, with customers noting perfect paint matching, excellent body work, and cars looking brand new upon completion. Communication stands out as a major strength, with staff providing regular updates via text and phone calls throughout the repair process. Many customers appreciate the added value of complimentary car detailing and cleaning services. While most repairs are completed on time or even early, some customers experienced delays due to parts availability or additional damage discovered during repairs. The overall experience is described as professional, efficient, and customer-focused, with many customers expressing strong loyalty and willingness to recommend the service to others.
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"... was kept up-to-date on all the work and timelines. Excellent repair car looked brand new. I appreciated the detailing and the customer service." Read more
"Very satisfied with my repairs. I cant even tell anything was damaged. My car looks new and they cleaned the inside of it as well, thats ..." Read more
"Very satisfied, did great job matching a metallic silver paint, also body work very well done, also did nice detailing ..." Read more
"Great work and it looks good as new. And Very professional"
"The Niello Collision Center did an amazing job on my vehicle. I am very pleased with the work that they did."

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Great service, communication and they took great care of myself and the car. The repairs are perfect!

My Experience

Alex was great Upgrade the waiting area - Car wash was outstanding

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My Experience

Great service! My car was repaired ahead of time and I really enjoyed being informed daily of the progress. Alex provided great customer service.

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Alex was completely professional, and friendly. I really appreciated the updates via text. Dropping off the rental car at the shop was also very convenient and stress free.

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Loved the updates. Alex was very professional and friendly. Got the car back and it was very clean.

My Experience

Was concerned at first about the paint match but it was spot on , also body work was great, Alex did great job explaining the process , let everyone know great job and appreciated the detaling car looked great.

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Very satisfied, did great job matching a metallic silver paint, also body work very well done, also did nice detailing of car,overall highly recommend Niello

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Great service. Car looks wonderful. Easy to deal with.

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Great and fast service.

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I always have a great experience at Niello Collision Center. I come here every time I need a repair.

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They did a great job!

My Experience

Staff was great. Job was completed quickly. They went above and beyond when they washed and cleaned both the inside and outside of the vehicle. Thanks for the great service

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Niello collision timely fixed my car, and detailed the car before its return.

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100% satisfied.

My Experience

On June 23, 2026 I brought in my car for repairs to the left side due to a side swipe in parking of where I work. My AAA claims professional Brigette made all the arrangements after doing her invitation on the license plate I received from a good samaritan. Alex who did the estimate for my car repairs was professional and polite he explained all the details of repairs needed for my car. It was done very quickly, I picked it up one June 26, 2026. I am very pleased with the work that was done. They detailed my car as well making it look new again. The only thing I was kind of worried about was my deductible waive the communication from my AAA claims professional Brigette to Alex wasn’t good. Brigette sent 2-3 messages or emails to Alex stating my deductible was waived and Alex kept saying he did not receive that message or email. I believe Brigette actually had to call Alex to tell him. Alex needed to look at all his emails the message was CCC to him. Thank you to the Neilo Collision Center team for doing a great job :)

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Highly recommend Neilo Collision Center for there repair work very professionally done and looks great :) They need to work on their communication with Insurance Claims Professionals.

Repair Quality

Yes, very satisfied and pleased with the work Neilo Collision Center team did. I love the fact they took the time to detail it as well to look new again. :)

Customer Service

The Neilo Collection Center team did a wonderful job on the repairs. Alex who did the estimate for my car was professional and polite. He explained and answered all the questions I had. Work was done very quickly and they also detailed my car making it look new again. The only thing that needs working on is the communication from my AAA Claims Professional Brigette to Alex. Alex needs to look at all avenues where the messages or emails that are sent to him. Brigette sent 2-3 messages or emails to Alex about my deductible being waived and he kept saying he didn’t receive it. Over all thank you great job :)

My Experience

Very excellent service. Alex was great.

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Very good service and competence. I would use them again.

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I am very satisfied with the results of my auto repairs and efficiency and professionalism of Alex. I'm very unhappy with AAA service. Ms. Knight was not responsive after several attempts to contact her.

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very good service