Caliber - Sacramento - N 12th St

4.9 (1,129reviews)

98%

(916) 448-7017

312 N 12th St, Sacramento, CA 95811

98%

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312 N 12th St
Sacramento, CA 95811

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About Caliber - Sacramento - N 12th St

See Photos

312 N 12th St
Sacramento, CA 95811

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Nissan

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Website

Reviews (1,129)

Sort By:
Newest
Rating

965 Customers Rated

5 Stars

81% Complete

(914)
4 Stars

2.1% Complete

(24)
3 Stars

0.9% Complete

(10)
2 Stars

0.2% Complete

(2)
1 Star

0.3% Complete

(3)
< 1 Star

1.1% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were returned ahead of schedule, often looking brand new. The team was frequently commended for being friendly, professional, and thorough in explaining the repair process. Regular text and phone updates kept customers informed and stress-free throughout. A few customers noted isolated concerns such as repairs not meeting pre-accident standards or unexpected charges, reflecting areas customers feel could be strengthened. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop to others.

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Service Quality
Timeliness
Communication

"... about this collision shop! From start to finish, the experience was smooth, professional, and truly exceeded all expectations. After my accident, I was stressed ..." Read more

"... another shop. The attention to detail was incredible, the quality of the work was excellent, and the communication throughout the process was outstanding. I was always ..." Read more

"The finished repairs were flawless."

"Everyone involved was incredible and the work looks great."

"They did an outstanding job with my car it looks like the damage never even happened. The team was kind, professional, ..." Read more

"I received excellent customer service! And the repairs to my car seem high quality and they were finished earlier than expected. I think everyone there is ..." Read more

"It was ready a day earlier, and this was well communicated."

"... a week. Since we were pretty close to Friday. But the team were able to get the work completed in two days which was incredible." Read more

"My vehicle was ready even quicker than they quoted!"

"Almost a week earlier than expected! Amazing!"

"... Caliber Collision. I would highly recommend them. The communication from them was great and their efforts to return my car in a timely manner was appreciated." Read more

"... messages and calls. We are plenty from the team and I never felt like I had to follow up." Read more

"... Collision. The staff was very professional, friendly, and kept me updated throughout the entire repair process. My vehicle was repaired quickly and looks as good ..." Read more

"This business was super great. Communication was great. Repairs were fast, and they went above and beyond. Interior and windows were cleaner ..." Read more

"... communication and excellent work! Staff was very helpful and the technician assigned communicated throughout the whole process." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... about this collision shop! From start to finish, the experience was smooth, professional, and truly exceeded all expectations. After my accident, I was stressed ..." Read more

"... another shop. The attention to detail was incredible, the quality of the work was excellent, and the communication throughout the process was outstanding. I was always ..." Read more

"The finished repairs were flawless."

"Everyone involved was incredible and the work looks great."

"They did an outstanding job with my car it looks like the damage never even happened. The team was kind, professional, ..." Read more

"I received excellent customer service! And the repairs to my car seem high quality and they were finished earlier than expected. I think everyone there is ..." Read more

"It was ready a day earlier, and this was well communicated."

"... a week. Since we were pretty close to Friday. But the team were able to get the work completed in two days which was incredible." Read more

"My vehicle was ready even quicker than they quoted!"

"Almost a week earlier than expected! Amazing!"

"... Caliber Collision. I would highly recommend them. The communication from them was great and their efforts to return my car in a timely manner was appreciated." Read more

"... messages and calls. We are plenty from the team and I never felt like I had to follow up." Read more

"... Collision. The staff was very professional, friendly, and kept me updated throughout the entire repair process. My vehicle was repaired quickly and looks as good ..." Read more

"This business was super great. Communication was great. Repairs were fast, and they went above and beyond. Interior and windows were cleaner ..." Read more

"... communication and excellent work! Staff was very helpful and the technician assigned communicated throughout the whole process." Read more

Meegen (Infiniti owner) reviewed 8/10/26

I loved all the updates on status and that it was done earlier than expected. All around great job!

Great customer service! And very thorough

Everyone was so nice and helpful

Alan (Mazda owner) reviewed 8/10/26

Everything looks great! Thanks for the instructions to protect the paint job!

Karina (Toyota owner) reviewed 8/10/26

Randy (Subaru owner) reviewed 8/10/26

Harjit (Honda owner) reviewed 8/6/26

Steve was great!

Reanna (Honda owner) reviewed 8/6/26

Brandon (Jeep owner) reviewed 8/6/26

Friendly customer service. Very clean. And fast. They even washed my car and vacuumed

Claudene (Toyota owner) reviewed 8/5/26

We received excellent service from caliber collision, their expertise and customer service are amazing. Mario at the 12th Street shop in Sacramento was absolutely amazing with communicating with us regarding our car being repaired it was done in a very timely fashion and completely repaired to the way our vehicle was before it was vandalized.

Erika (Honda owner) reviewed 8/4/26

From the moment I walked in the customer service was outstanding. The front desk lady was very polite and Steve was super helpful, knowledgeable and had a great sense of humor. The service was super quick and my car was ready sooner than expected which is amazing!

Highly recommended

The car was repaired faster than expected and it was done very clean and professionally

Steve was amazing, he was very polite and knowledgeable and had a great sense of humor. The young lady at the front desk was very sweet as well.

Brian (Toyota owner) reviewed 8/4/26

Out, and beyond to make my car look better than it looked before. Thanks

Martina (Mazda owner) reviewed 8/3/26

Clifford (Toyota owner) reviewed 8/3/26

Floyd (Audi owner) reviewed 8/2/26

Caliber did a great job repairing my Audi TT. Exemplary work and kudos to Steve and the team!

See previous comment

Willis (Toyota owner) reviewed 7/31/26

Alaa (Honda owner) reviewed 7/28/26

Thank you so much! I really appreciate the service

Rebecca (Honda owner) reviewed 7/27/26

Repair was quicker than expected and looks great!

Muhao (Lexus owner) reviewed 7/24/26

Steve is great!

Stephanie (Land Rover owner) reviewed 7/23/26

Semaj (Honda owner) reviewed 7/23/26

Very good work by the team and they even finished my vehicle a day early 10/10 would come back

Alison (Honda owner) reviewed 7/23/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Caliber - Sacramento - N 12th St

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Sacramento - N 12th St

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,129)

965 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0