Caliber - Sacramento - N 12th St

4.9 (1,139reviews)
98%
312 N 12th St,  Sacramento,  CA  95811
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Nissan
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Email

Reviews (1,139)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were returned ahead of schedule, often looking brand new. The team was frequently commended for being friendly, professional, and thorough in explaining the repair process. Regular text and phone updates kept customers informed and stress-free throughout. A few customers noted isolated concerns such as repairs not meeting pre-accident standards or unexpected charges, reflecting areas customers feel could be strengthened. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... about this collision shop! From start to finish, the experience was smooth, professional, and truly exceeded all expectations. After my accident, I was stressed ..." Read more
"... another shop. The attention to detail was incredible, the quality of the work was excellent, and the communication throughout the process was outstanding. I was always ..." Read more
"The finished repairs were flawless."
"Everyone involved was incredible and the work looks great."
"They did an outstanding job with my car it looks like the damage never even happened. The team was kind, professional, ..." Read more
"I received excellent customer service! And the repairs to my car seem high quality and they were finished earlier than expected. I think everyone there is ..." Read more
"It was ready a day earlier, and this was well communicated."
"... a week. Since we were pretty close to Friday. But the team were able to get the work completed in two days which was incredible." Read more
"My vehicle was ready even quicker than they quoted!"
"Almost a week earlier than expected! Amazing!"
"... Caliber Collision. I would highly recommend them. The communication from them was great and their efforts to return my car in a timely manner was appreciated." Read more
"... messages and calls. We are plenty from the team and I never felt like I had to follow up." Read more
"... Collision. The staff was very professional, friendly, and kept me updated throughout the entire repair process. My vehicle was repaired quickly and looks as good ..." Read more
"This business was super great. Communication was great. Repairs were fast, and they went above and beyond. Interior and windows were cleaner ..." Read more
"... communication and excellent work! Staff was very helpful and the technician assigned communicated throughout the whole process." Read more

My Experience

Im very satisfied with their job. They fixed car really fast, and they made my car look like new. Im so happy and impressed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This Caliber Collision location did an excellent job! They went above and beyond with the repair by cleaning my car, transporting me to and from, and showing genuine kindness.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was quick and easy. And well done!

Likely to Recommend

Repair Quality

Great job on my repair and it was fast!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would not hesitate to highly recommend the shop to any of my friends or family members.

Repair Quality

The finished job was excellent. You would not know that there was damage to the car, and the paint job blended completely with the rest of the car's paint. I am very happy and satisfied with the quality of work.

Customer Service

Medira (receptionist), Mario (manager) and Steve (technician) were excellent. They were friendly, knowledgeable and capable in their jobs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This Caliber Collision is excellent.

Repair Quality

Customer Service

The front desk employee (forgot her name) is super friendly and very helpful. Made the car rental process super easy. Thank you.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yesir

Repair Quality

Very fast and friendly staff

Customer Service

Clear with their communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I loved all the updates on status and that it was done earlier than expected. All around great job!

Likely to Recommend

Repair Quality

Great customer service! And very thorough

Customer Service

Everyone was so nice and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks great! Thanks for the instructions to protect the paint job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Steve was great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly customer service. Very clean. And fast. They even washed my car and vacuumed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We received excellent service from caliber collision, their expertise and customer service are amazing. Mario at the 12th Street shop in Sacramento was absolutely amazing with communicating with us regarding our car being repaired it was done in a very timely fashion and completely repaired to the way our vehicle was before it was vandalized.

My Experience

From the moment I walked in the customer service was outstanding. The front desk lady was very polite and Steve was super helpful, knowledgeable and had a great sense of humor. The service was super quick and my car was ready sooner than expected which is amazing!

Likely to Recommend

Highly recommended

Repair Quality

The car was repaired faster than expected and it was done very clean and professionally

Customer Service

Steve was amazing, he was very polite and knowledgeable and had a great sense of humor. The young lady at the front desk was very sweet as well.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Out, and beyond to make my car look better than it looked before. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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