Caliber - Sacramento - 20th St

4.9 (2,819reviews)
98%
1800 20th St,  Sacramento,  CA  95811

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,819)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlight the seamless, stress-free experience from drop-off to pick-up, with repairs frequently completed ahead of schedule. The quality of workmanship is repeatedly described as flawless, with vehicles returned looking brand new. Customers appreciate being kept informed at every step through calls and texts. Convenient extras like rental car coordination, complimentary washes, and vehicle pick-up/drop-off services are frequently noted as going above and beyond. A few customers mentioned occasional delays due to parts availability or scheduling changes, and some noted minor paint matching concerns, reflecting areas customers feel could be refined.
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"professional and excellent work in fixing the front damage to my car. Ability to pick up and drop off Enterprise rental ..." Read more
"My car looks flawless. Excellent work"
"... courteous. All replacement parts are working great and the exterior of the car shows no sign of any damage. I would highly recommend this team." Read more
"Its really great that the repairs were so quick what was going to be a one month repair job turned into two weeks. Im very grateful for that"
"... You cant tell it was in an accident. The work was completed four days earlier than originally estimated." Read more
"Excellent work and my car was ready 1 week earlier than scheduled."
"Vehicle was ready ahead of time given, I am a very satisfied customer."
"... and outside looked spotlessly clean. Additionally, they respected my quick turnaround needs timing wise. Great people to work with." Read more
"... on the progression of the repairs was refreshing. I was informed on every step of the process." Read more
"... staff at Caliber was wonderful! From start to finish they kept me informed on the status of my vehicle. The inclement weather since I picked up my vehicle ..." Read more
"... process was easy, fast and professionally handled. I was kept informed, the work was completed on time and the quality of the repair was outstanding. I ..." Read more
"The communication was great - kept in contact consistently reaching out via text and phone call. Really great customer service and advice."
"Very much appreciated the constant communication and status updates thru the process!"

My Experience

Josh was efficient, cordial, and explained the process thoroughly.

My Experience

friendly service, kept me informed throughout

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My Experience

Always a pleasure to do business with you. Thanks for all your very professional help

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Repair Quality

very professiional

Customer Service

Totally satisfied...very professional and easy to work with

Returned Clean

My Experience

I wish I never had to use Body Shops, BUT, if necessary Caliber is my go-to and only place for quality work & courteous staff. Thank you very much!!

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My Experience

Job well done

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My Experience

The passenger side bumper cover has a slight sheen difference from the fender, and one of the proximity detectors has a tiny chip. All else—service, communication, speed, costs were fantastic.

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they seem to have a little trouble with the color white (each of my three vehicles that were addressed) over the years.

Repair Quality

The front bumper proximity detector has a white paint chip and the sheen on the bumper (repainted) is slightly different than the fender.

Customer Service

Always good

Returned Clean

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My Experience

I truly appreciated the constant updates throughout this entire process. Laura called me to inform me of every update before it even began and also let me know when my paperwork didn’t arrive. I also appreciate Joshua when he called and offered to wait for me in case traffic held me up past closing time. Overall you could tell this team truly believes in customer service!

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Returned Clean

My Experience

Excellent service and my car looks new again. Thanks!!!!

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My Experience

Fast, friendly, and great quality of work.

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Returned Clean

My Experience

Awesome team, everyone there was very professional and efficient.

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Returned Clean

My Experience

Good job! Good staff! Thank you!

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Great experience! Jordan was a big help!

My Experience

Fast and Great Service.

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Returned Clean

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