Caliber - Sacramento - 20th St

4.9 (2,841reviews)
98%
1800 20th St,  Sacramento,  CA  95811
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,841)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that repairs were completed ahead of schedule, with several noting their vehicles looked brand new upon return. The team received high marks for keeping customers informed at every step through calls and texts, coordinating seamlessly with rental agencies, and going above and beyond with courtesy services. A few customers noted minor concerns, including paint sheen differences, delayed callbacks, and occasional estimate changes, as shared directly in their feedback. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... friendly, trusting and caring that I was satisfied. The Repairs performed are of the highest quality workmanship. I will highly recommend Caliber Collision to anyone ..." Read more
"professional and excellent work in fixing the front damage to my car. Ability to pick up and drop off Enterprise ..." Read more
"... interactions with everyone on the team were all exceptional. Their efforts made the whole process go smoothly. They also got me back in my vehicle really quickly. ..." Read more
"... excellent customer service that I consistently receive. I will only come to Caliber for all future auto body needs." Read more
"... that the repairs were so quick what was going to be a one month repair job turned into two weeks. Im very grateful for that" Read more
"... You cant tell it was in an accident. The work was completed four days earlier than originally estimated." Read more
"Vehicle was ready ahead of time given, I am a very satisfied customer."
"... professionally handled. I was kept informed, the work was completed on time and the quality of the repair was outstanding. I highly recommend this company." Read more
"Constant communication and even had faster than expected repairs as parts arrived early. Car looks great and will be safe as well."
"The communication on the progression of the repairs was refreshing. I was informed on every step of the process."
"... staff at Caliber was wonderful! From start to finish they kept me informed on the status of my vehicle. The inclement weather since I picked up my vehicle ..." Read more
"Very much appreciated the constant communication and status updates thru the process!"
"Caliber keeps customers informed every step of the way"
"Excellent communication and accurate time estimate."

My Experience

Looks good as new, thank you all!

My Experience

The entire process went really well and car was ready before estimated time. Laura was awesome in keeping me informed of the process along the way. Super efficient!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Caliber Collisions was absolutely the way to go! I brought my car in for an estimate & left being picked up by an Enterprise employee to my car rental! All of the staff are so friendly and helpful and a process I dreaded turned out as painless as possible! ⭐️

Likely to Recommend

Definitely recommend!

Repair Quality

Amazing service and very timely. Thank you for the great toyota sienna repair.

Customer Service

Fantastic!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast, courteous, good work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision was extremely communicative throughout the entire process. Even with delays in shipping of parts and insurance approvals, they let made sure I was updated every step of the way. I would definitely choose caliber collision again! Many thanks to Laura, Chris, and Josh.

My Experience

Very timely and friendly

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick, professional, and helpful.

My Experience

Everyone was polite, accommodating, and very helpful. The work was done fast and it was really nice that my car was washed after too! Will definitely be coming back here if I’m ever needed their services again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Constant communication and even had faster than expected repairs as parts arrived early. Car looks great and will be safe as well.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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