Caliber - Sacramento - University

4.9 (5,734reviews)
98%
7500 Folsom Blvd,  Sacramento,  CA  95826
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,734)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive and clear communication, keeping customers informed at every stage of the repair process through calls, texts, and in-person updates. Timeliness was a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. Added touches such as vehicle cleaning, interior detailing, and assistance with rental returns were frequently appreciated. A small number of customers noted areas for improvement, including occasional delays in receiving updates, minor cleanliness concerns, and isolated quality issues such as uneven paint or unfinished repairs, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... to finish their custom service was impeccable and attention to detail was off the chart amazing. The entire experience was what I would have expected ..." Read more
"I am very satisfied with the quality of the repair. The left rear door was restored to its original condition, and the workmanship met ..." Read more
"... a stressful situation a whole lot less stressful. My car looks wonderful and they made it super easy to return my rental. I would 1010 recommend." Read more
"Great customer service. Very helpful. They went above and beyond to meet my needs."
"The quality of the repair looks excellent. Everything came out clean and well done, and you can tell attention was ..." Read more
"I'm extremely pleased and the repair was so quick. My vehicle was also washed and it's the cheapest it's been for awhile. It fell ..." Read more
"I was told the repairs would take about 3 weeks and they were finished in 1 week! Grateful for how early it was finished."
"Was completed in 3 business days and estimated about 5 days."
"... was kept informed every step of the way by my rep. I have my car back a little sooner than expected and it looks very nice. I am very happy with the service ..." Read more
"The vehicle was ready on time as promised, which I really appreciated. Everything went smoothly and there were ..." Read more
"... team kept me informed throughout the entire process. Communication was clear and timely, and I always knew the status of my vehicle repair." Read more
"Amazing,they reached out and kept us informed at every step. Including availability of parts and any expected ..." Read more
"Great job on my car. Communication was timely and clear. And the car wash and interior detail was a nice bonus when I picked ..." Read more
"Phone calls and text messages to help keep me in the loop"

My Experience

Well managed and thorough. Kept us appraised of progress and discovery of hidden damage.

My Experience

Tanya and the rest of the team were super helpful throughout my entire car repair process! I felt taking care of every step of the way and they were always kind and quick to answer my questions. I would definitely go back to caliber if I needed my car to be repaired again.

My Experience

Thank you for taking care of my daughter’s car! There was an issue with the original repair and I am very thankful that Caliber and your team stood behind your work. Everyone took extra time to make sure that the repair was complete and safe. I am happy and will return for future auto repair needs.

My Experience

We were pleased at how quick and professional everything was.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My repairs were actually completed ahead of schedule and Tanya kept me informed and they even took my rental back for me!

My Experience

The repairs look great, and my car was super clean. Tonya was awesome. She went above and beyond to make sure that we were communicated with every step of the way.

Likely to Recommend

Repair Quality

Looks great

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great job

Repair Quality

You guys finished earlier than expected and made renting a car very easy. Car looks great. Thank you.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will definitely recommend.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Carlos cared about us and our need to get back on the road. Not only was the car perfectly repaired, it was detailed and returned with gas as he knew we were picking it up after a 6 hour drive from our son’s wedding. Trust this team immensely!

Likely to Recommend

Repair Quality

Caliber was able to fix my vehicle after I got rear ended. Carlos and his team were kind when I arrived and I was quickly provided with service. The reason I am not giving them a 10 rating is because there was a lack of communication during the repair of my vehicle. I informed the front desk that I would be out of the states for a week and provided them with an alternative contact that could speak on my behalf but that never happened. When I returned from my trip my vehicle was picked up by my dad and he informed me that all my brake pads were “metal to metal” and there was a loud screeching and rattling noise. When the staff were questioned they told him that it was not related to the accident and therefore it was not replaced. One of my mud guard was not replaced after it was scraped up from the accident. There was also suspicious beige mud splatter all over the mud guard and under my vehicle as if someone drove it through the mountains. The staff stated that it was from the “rain” but there has not been rain for months now. I am 100% sure that my brake pads were intact and functioning when I dropped off my vehicle to caliber. I am not saying that it was not worn down but it definitely was not metal to metal or screeching when I dropped it off. I spoke to their manager Carlos and he was able to set me up with an appt for an inspection. I took this opportunity to ask about the mud splatter and questioned how my brake pads were metal to metal out of the blue. He stated that the mud splatter were from the water they use to wash vehicles (not exactly sure how that happened). I also asked if someone took my vehicle for a joy ride and that question was dismissed without a response. Carlos was kind and replaced my brake pads along with my rear rotors. So at the end of the day the issue was resolved but it was suspicious and time consuming on my end.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repairs were done quickly and the service representative was very efficient and easy to work with.

Customer Service

Tanya was professional and thorough. She ensured we were satisfied with the work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Super quick, and made a stressful situation a whole lot less stressful. My car looks wonderful and they made it super easy to return my rental. I would 10/10 recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great, fast service

Customer Service

Communicative

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We have NEVER had anything less than great service with Caliber (folsom blvd location). Tony kept that tradition going. We hope we never need this type of service but unfortunately things happen. We have had 2 cars repaired here 4-5 times in all for a different service each time. And each time we experienced professionalism, communication,friendliness and of course great repairs! Thanks Tony! My lights lo9k brand new!!!

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