Kniesel's Collision - X St

4.9 (4,206reviews)

98%

(916) 551-1800

1228 X Street, Sacramento, CA 95818

98%

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1228 X Street
Sacramento, CA 95818

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About Kniesel's Collision - X St

See Photos

1228 X Street
Sacramento, CA 95818

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 58 years, 11 years at this location.

Established in 1968, Kniesel’s Collision – X Street is a proud part of our family-owned group of collision centers serving the Greater Sacramento area. At our X Street location, we’re certified by Honda, Acura, GM, and Subaru, ensuring every repair meets the highest manufacturer standards for quality and safety. Rooted in our six Core Values—Quality, WOW Customer Service, Integrity, Family, Humility, and the Golden Rule—we know how disruptive an accident can be. That’s why our X Street team provides a personalized, seamless experience with clear communication and state-of-the-art repairs designed to restore your vehicle and your peace of mind. Kniesel’s Collision – X Street consistently earns top customer satisfaction scores in the industry, thanks to our dedication to excellence. Every repair comes with a 100% guarantee on workmanship because your trust means everything to us. For us, 100% customer satisfaction isn’t just a goal—it’s Job #1.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish
French

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

GM Basic

Honda

I-Car

Subaru

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Website

Reviews (4,206)

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3,678 Customers Rated

5 Stars

79.3% Complete

(3335)
4 Stars

5.1% Complete

(214)
3 Stars

1.2% Complete

(49)
2 Stars

0.7% Complete

(28)
1 Star

0.2% Complete

(8)
< 1 Star

1% Complete

(44)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for exceptional service quality, professional and friendly staff, and meticulous repair work that often exceeded expectations. Many noted their vehicles were returned looking brand new, with several highlighting the added touch of interior and exterior cleaning. Communication was a standout strength, with customers appreciating regular updates via text and email throughout the repair process. Timeliness was frequently commended, with numerous repairs completed ahead of schedule. A few customers noted areas for improvement, including inconsistent communication around revised timelines, a deductible billing concern, and one instance of misaligned parts at pickup - all shared directly from customer comments.

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Service Quality
Timeliness
Communication

"... questions, and delivered exactly what they promised. The quality of the repair exceeded my expectations—my vehicle looks like it just came off the showroom ..." Read more

"Again, the repairs far exceeded my expectations. Kneisels team did a fantastic job."

"They were extremely knowledgeable and friendly. They got the car back to original condition and went the extra mile on every detail"

"Customer service was excellent, the repair itself was perfect. Youre all so easy to work with. Thank you."

"Work is beautiful, customer service exceptional."

"They were able to complete our repairs two days earlier than expected."

"Absolutely! After the full inspection was complete, they estimated my car would take about a week, being completed on a Wednesday. It was ready that Monday."

"Actually repair was completed earlier than estimated. Polite and professional staff. Very satisfied"

"Job looks good. Was finished time promise. Very professional and friendly."

"... and then an extra day for 4 more days. In the end, my car was there for 12 days which created a logistical challenge for my family. Had we known it would take ..." Read more

"... this was the best part of the experience. There were consistent updates throughout the process, resulting in no unexpected outcomes." Read more

"... communicated with my insurance, provided a quick estimate, kept me updated on the work progress through text messages, and had the car completed before the original estimated ..." Read more

"They had several methods of communication available, including texting and email, which works so much better for my anxiety. ..." Read more

"... and commitment to outstanding customer service. The entire repair process was communicated clearly, which gave me confidence and peace of mind that everything was ..." Read more

"Staff was very kind and did good work but the communication around when my car would be finished was not good. I was told 5 days, then an extra 2 days and ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication