Kniesel's Collision - 18th St

4.9 (3,905reviews)
99%
430 18th Street,  Sacramento,  CA  95811

Est. 1968 Kniesel’s Collision is a family-owned group of collision centers with 8 locations throughout the Greater Sacramento area. Our approach is based on our six Core Values: Quality, WOW Customer Service, Integrity, Family, Humility and The Golden Rule. At Kniesel’s Collision, we understand the disruption an accident can bring to your life. We create a personalized approach by providing high-level communication and an impeccable repair experience for each customer who walks through our doors. This is why our state-of-the-art facilities continue to achieve the highest customer satisfaction scores in the auto repair industry. Each repair is backed by a 100% guarantee of our workmanship. Our promise to you is simple – 100% customer satisfaction. It’s Job #1.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,905)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, clear and proactive communication, and timely — often early — vehicle completions. Repairs are frequently described as flawless, with cars returned looking brand new. Staff are highlighted as professional, welcoming, and thorough in keeping customers informed at every stage. Many customers noted the convenience of rental car coordination and appreciated the unexpected bonus of having their vehicles cleaned inside and out. A small number of customers mentioned isolated concerns such as incomplete repairs or initial communication gaps, but these represent a minority of experiences. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"... service, could not be more satisfied. Their level of quality is equal to straight from the manufacturer! Extremely pleased with their work and customer service ..." Read more
"... happening. Their customer service was outstanding. The work which was done on my car was top quality work. I will recommend them to all of my friends and family ..." Read more
"... your team in the event of an unforeseen accident. The repairs surpassed our expectations, and the quality of workmanship was excellent. Thank you for delivering such professional service." Read more
"... but when you do, this is the shop you want. Their work is top-notch, always completed on time or even early, and their customer service is exceptional. Highly ..." Read more
"My repair is not complete I'm waiting for a response from my adjuster on having Kneisel replace the right ..." Read more
"It was actually ready two days early. I was quite impressed."
"Everyone was professional and friendly. Repairs done as explained and on time. I had daily updates and check out was easy. I rate ..." Read more
"Professional and prompt and kept to the timeline in estimate. In fact, was complete earlier than expected."
"Excellent repair job and finished 2 days early. Touched up a couple of rock dings as a favor since ..." Read more
"... friendly and explained everything thoroughly. They stayed in good communication and delivered earlier than expected." Read more
"Everyone i spoke to was kind and attentive. The communication was constant and helpful. This is where we were sent by the car insurance ..." Read more
"Honestly no notes. Communication from the start to end was clear, concise, and helpful. I was never left wondering and appreciate how helpful ..." Read more
"I had to call for the initial status of my car. Id been told Id receive a call likely the evening ..." Read more

Likely to Recommend

I have referred my family and friends

Repair Quality

Jason is fabulous and Lisa at front desk is so accommodating. Wonderful people. Top notch service. I am a repeat customer

Customer Service

Top notch service.

Returned Clean

Likely to Recommend

HOPEFULLY WE MEET AGAIN UNDER BETTER CIRCUMSTANCES

Repair Quality

A definite 10

Customer Service

Every person made us feel at home. They would explain anything we wanted to know about our automobile.

Likely to Recommend

Repair Quality

Not only did Kniesel’s Collision do an amazing job on repairing my vehicle, they also repaired it in an exceptional amount of time. Jason was very professional and kept me up to date on everything regarding my vehicle repair.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Great professional people woks at this place. My car looks perfect.

Customer Service

My Experience

Honestly no notes. Communication from the start to end was clear, concise, and helpful. I was never left wondering and appreciate how helpful everyone I encountered was. Shout out to Mike and the repair team.

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Repair Quality

Customer Service

Returned Clean

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Customer Service

Except for deductable

My Experience

Best place to take your car for repairs

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Repair Quality

Excellent service

Customer Service

Very professional

Returned Clean

My Experience

Could say anything bad if I tried. Perfect service

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Repair Quality

Best services I could have asked for

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

I would not trust anyone else to fix my car but Kniesel's, the work is wonderful, and everyone is very professional, Thank you Kniesel's:)

Likely to Recommend

I said earlier they're very professional and you are going to get your repairs done right.

Repair Quality

Everything was repaired just wonderfully.

Customer Service

Kinesel's Collision is a wonderful automotive repair shop, everything is done in a timely manner they're very professional ,you don't have to worry about filling out forms, they do this for you, I would recommend them to family and friends with the the up most respect.

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Repair Quality

Customer Service

Returned Clean

My Experience

Mark Gryczko was vey instrumental in getting me back on the road. He kept me apprised of all the things that I needed to know regarding my car. Also, Lia’s was so helpful throughout this process. My car looks fabulous and I’m so happy to Kniesel’s Collision repair my car. Keep up the amazing work!

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Customer Service

My Experience

Your facility on 18th is run like a well-oiled machine. Friendly and efficient. Shout out to Lisa for her great efficiency and to Mark for going the extra mile on the repair of my car. I couldn’t ask for a better experience. Thx!

My Experience

Very friendly, kept me informed.

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Returned Clean

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Customer Service