Norm Reeves Collision Center
In operation 12 years.
ProFirst Honda and Acura Certified•I Volkswagen Certified- Car Gold Class Certified •FREE Estimates •No appointment necessary •We repair all makes and models •All insurance providers accepted •Courtesy Shuttle Available •Warranty for life •Rental cars available
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone I was serviced by was fantastic! Angel, Luisa, Ariana, the woman valet who explained how to use and helped me use the Uber app, and the Uber drivers! And the same excellent kudos to the technicians who did the repair work on my car! Thank you all!
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
They fixed my car really well—everything is fine—but they left the gas tank almost empty, and I don't know why they took off the passenger seat cover; now there's a small stain on it.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great painting close match on met blue only one issue driver side window control broken . Talked to angel service guy, picture was taken he will order replacement window control other than that am pleased with NR service. Michelle Nolan . United Airlines
Customer Service - 4.5/5.0 -
Very busy shop but very satisfied with results employees were very professional. Recommend norm r if needed 🚗🚙🚙🚗
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The summary of replaced parts and work done didn’t come until I received the final invoice. A status report should be provided to let me know what parts will need to be replaced and what work needs to be done before I receive the invoice.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything went well. A small issue at the end where they had removed everything from the trunk to get the spare and didn't put stuff. And didn't put car parts back to make the trunk surface flat as it should be.
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Found it frustrating that I had to return twice due to repair not done correctly the first time despite leaving car for one week (8/12 (drop off) 8/18 (pick up)) then having to follow up again on 8/21. Was advised that I could leave loaner car from Enterprise in which Collision Center would inform Enterprise of drop off and contractual invoice to be reimbursed 100$. Had to follow up on 8/24 with Enterprise Lake Forest on Ridgeline to see where the $100 deposit was. Said they were still waiting on Collision Center to send extension. For me as a customer to facilitate that between two parties is unnecessary as it reflects on efficiency.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great. Whoever cleaned the car did a fantastic job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The front headlight that was replaced was not working and in the wheel well there are some grommets missing
Customer Service - 0.5/5.0 -
See previous comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for keeping me updated. The whole process went smoothly and done in a timely manner. Keep up the good work!