North Bay Collision Center
In operation 46 years.
North Bay Ford Collision Center is located within the North Bay Ford Dealership and has proudly served the local Santa Cruz area for many years. We work with all other insurance companies. We perform collision repairs on all makes and models of vehicles with a few exceptions, depending on the nature of repairs required. Our Collision Repair Team Members are well-trained and experienced in all levels of collision repair and work hard provide excellent quality and customer service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Fast and rapid work by all. Timely communication by Andrea, body shop manager. Car running smoothly again. Thank you very much! Mrs. Hatfield
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job for us installing a bed cover
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Andres the body shop manager handled the repair of my truck flawlessly. I’m very pleased with the job they did!
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The finished work was excellent. The body shop rep needs to always provide a printed estimate of proposed work to be done and obtain the customer’s signed acceptance. I had to ask for this myself, for a repair estimate exceeding $8,000!
Customer Service - 4.0/5.0 -
See previous comments. The body shop rep was polite and prompt with all callbacks.
Returned Clean
My Experience - 5.0/5.0 -
Great work, truck looks better than before the accident. Will be coming back again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff, kept me up to date that whole time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service excellent staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From my salesman Victor to your management team and service folks, everyone has really given me great advice and service!
Customer Service - 5.0/5.0 -
Service helpers really was very kind and answered my questions and I’m grateful for that!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Andrus was amazing helping me get my insurance to cover the windshield. And the work was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Failure to Protect the Vehicle: Returning a car with less than 2,000 miles full of shop dust is a failure in basic professional standards. Shops are expected to use seat covers and floor mats to return the vehicle in the same condition it was received. Damage Dispute (Integrity Issue): The manager initially argued against clearly visible damage. This forces the customer to "prove" the shop’s mistake, which damages trust—the most critical factor in auto repair. Poor Communication/Attitude: The dismissive "we don't do details" comment ignores the difference between a high-end detail and returning a car without shop-generated debris. Lack of Quality Control: 2025 industry standards emphasize that 12% of repairs fail on the first visit due to "work not completed correctly". Returning a car with a scratched window is a significant oversight in final inspection.
Customer Service - 1.5/5.0 -
I explained previously.
Returned Clean
My Experience - 5.0/5.0 -
Yes the job was done as requested per the price estimate - thanks for work and enjoy the upcoming holidays!
My Experience - 5.0/5.0 -
Andres explained the work to be done and kept me informed about it progress. I bought my truck from his dealership and couldn’t be more pleased with their customer service, from their service department to the body shop. Thank you!