North Florida Lincoln
North Florida Lincoln is a family owned auto repair business & dealership that has been serving the community since 1943. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Our slogan is " Family, Trust, Luxury since 1943 "
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
Very likely. I would have scored 10 only if the shop was in my neighborhood (Riverside) but Southside was simple enough to get to.
Repair Quality - 5.0/5.0 -
Damaged bumper was completely repaired and looks like new again
Customer Service - 5.0/5.0 -
Professional, thorough and friendly
Returned Clean
Likely to Recommend - 5.0/5.0 -
Being able to rent a car at drop off was Great!
Repair Quality - 5.0/5.0 -
Customer Service - 10 (Every person I interacted beginning with the receptionist to the intake person were helpful!) They explained what I should expect, took the paperwork needed for intake, spoke with my insurance company, routed me to Hertz rental next door, took my car keys and I was on my way for the day.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
will need to bring back for touch up
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Body work was OK, but the paint job was unacceptable. Had to return the truck for addressing the issue, which meant that I was without my truck for an additional time period. Disappointed NFLM did not have someone inspect the repairs before they returned the truck. Their customer service as good. Very apologetic and courteous, but they should not have returned the truck before it was inspected.
Customer Service - 5.0/5.0 -
They took the truck back and provided a rental while the problem was addressed.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
See both explanations already given.
Repair Quality - 2.5/5.0 -
The quality of the repair appears to be great. Customer Service leaves a lot to be desired!
Customer Service - 0.5/5.0 -
I brought my vehicle home. On the way home I noticed a hum/vibration under the hood when I got up to highway speeds. The next day, I took my cousin to the airport. On the way back, I noticed the airbag light on the console. On Tuesday or Wednesday the next week, I finally had time to call the collision center and they said to bring the vehicle in. When I got there I Jason informed me that had spoken to his manager and that neither issue would be covered under the initial repair claim, and that it would cost $125.00 for them to run the diagnostic scanner to read the error code. Why didn't Jason call me back and tell me that it was not covered by the initial claim and that it was going to cost money for them to even determine the error? I waisted the $125, plus tax and 2 hours of my time driving to the other side of town for something the collision center was not going to fix! I could have gone to my local Ford Dealership 10 minutes way and had after paying $100 for the diagnosis, they would have repaired it under my extended warranty. A simple phone call by Jason would have saved me time and money. That is horrible customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect service …great people
Customer Service - 5.0/5.0 -
Greatservice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went like clockwork. Dropped it off on Monday and picked it up the following Tuesday. They kept me informed and did a great job.