North Park Collision Center

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Yes, it was there for (2) wheels to be repaired, however there are still scratches on the front right wheel. I, purchased the tire & wheel package for a reason. As, I tend to get to close to curbs. At, any rate it needs to be repared. As, I didn’t buy it for nothing! Please, call text. Thanks! My; phone number is 210-716-1439. As, I guess I need to make an appointment to have it fixed. Thank, you!

Customer Service - 0.5/5.0 -

I’don’t know why I bother sending a freaking message to you! As, you don’t respond to texts or return calls!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

North Park Collision Center did an excellent job throughout the repair process. Communication was clear, the work was completed professionally, and the vehicle came back looking great. Bo Hughes was my advisor and did a great job keeping me updated and making the process smooth from start to finish. Highly recommend them if you need quality collision repair work.

Customer Service - 5.0/5.0 -

North Park Collision Center did an excellent job throughout the repair process. Communication was clear, the work was completed professionally, and the vehicle came back looking great. Bo Hughes was my advisor and did a great job keeping me updated and making the process smooth from start to finish. Highly recommend them if you need quality collision repair work.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ben and his team ate amazing and always make sure the work is done right and only what is needed keeping expenses down. True customer service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes, every time we have taken our cars there you’ve always had the best customer experience.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Initially had challenges to reach them to get a quote to send to my insurance (Statefarm). No seem less coordinated between them and we had to jump in every day to check on status.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Overall it was a positive experience!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I really enjoyed the quality of the work and making sure everything looked brand new just the way it was!

Customer Service - 5.0/5.0 -

Kyle was amazing and made sure I was updated about everything! He checked in frequently with me just to let me know the state of the situation. Just excellent service overall!

Likely to Recommend - 5.0/5.0 -

Will only use Lexus services if needed which provides outstanding customer service

Repair Quality - 5.0/5.0 -

Excellent prompt service, updated on service as needed.

Customer Service - 5.0/5.0 -

Joe the representative that worked on my vehicle was outstanding

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Body work - took one day longer than expected

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied customer. Bo Hughes was so kind, professional and detailed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Good job and take care of your good employees…

Likely to Recommend - 5.0/5.0 -

Would not hesitate to recommend them.

Repair Quality - 4.5/5.0 -

The repair to the front end appears to be great. The only thing of note was when I got home and went to put something in the rear hatch area, the side panels and battery cover were not reinstalled. Took me a minute to figure it out, but was able to get it all back together again.

Customer Service - 4.5/5.0 -

Early on, communication was a little off. However, when I was passed on to Jabie, the communication improved greatly.

My Experience - 5.0/5.0 -

Dillion was very professional n knowledgeable. Great manners n good customer service. I appreciate your good work on my Lincoln. Thank you.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

I love the shop and will recommend in the future. This is the second time I’ve used this shop.

Repair Quality - 0.5/5.0 -

The car is not fixed as expected. The appraiser has not called back to discuss the situation she was made aware of prior to car being picked up. Her vm states she is out until 4/6. The collision center advised it was fixed but it is not fixed. The rear camera is not calibrated properly. It needs to be adjusted. The camera points down more than it should. The license plate is seen in the camera view instead of the camera pointing out as it should. The depth perception is off. Things are closer than they appear. We believe rhe appraiser maybe out until 4/6. But we’d like to know how to get this fixed.

Customer Service - 2.5/5.0 -

I don’t know who is responsible for the issue Joe, at the collision center was very nice and helpful. We started to pick up the car and was told the rear camera was not calibrated at all. That work was approved and it was sent to a shop the following day. We were advised that the calibration shop states it was fine and no calibration was needed. We took the car home but saw, immediately, that the camera was still pointing down as it was when the car was delivered for repairs. I assume they took the word of the Cali ration shop but it needs to be adjusted.

Likely to Recommend - 5.0/5.0 -

great service

Repair Quality - 5.0/5.0 -

great

Customer Service - 5.0/5.0 -

great