Classic Collision West Ave

4.9 (2,533reviews)
97%
2014 West Ave,  San Antonio,  TX  78201
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In operation 14 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in San Antonio, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
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Email

Reviews (2,533)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication stands out as a major strength, with customers appreciating daily text and call updates that kept them informed and at ease throughout the repair process. Timeliness is another highlight, as vehicles were often completed ahead of the promised date, which customers found especially convenient. The front desk staff and service advisors were widely commended for being professional, friendly, and attentive. A few customers noted areas for improvement, including occasional paint color mismatches, incomplete glass cleanup, and instances where communication could have been more proactive. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... needing their services. Excellent customer service. Work was done on time and exceeded my expectations. They truly care about their customers." Read more
"... was amazing with the quickness of fixing the car. The car looks brand new like its never been hit. Im completely satisfied Customer and I really appreciate ..." Read more
"Im OCD about the appearance of my vehicle, they fixed it exceeding my expectations!"
"... Collision. Really took care of me and my vehicle. The repair was flawless." Read more
"... customer service and really nice people to deal with. My car was fixed completely and earlier than estimated. Im truly glad I chose this shop to service my car." Read more
"... mandaban como está yendo el proceso de mi troca. Mi troca estuvo lista 7 días antes de lo estimado. Muy profesionales con su trabajo. 100% lo recomiendo. ..." Read more
"... to. I really did appreciate the detailed Car wash! It was extremely fast service and very friendly customer service!" Read more
"I dropped off the car Monday morning and it was done Tuesday afternoon. My car looks brand new!"
"Horrible place. Complete trash. It sat in the shop over the weekend and did not get it back till Monday. Beyond worthless. Better off talking ..." Read more
"Communication with me was best experience I have had. Advocacies with insurance and rental car made my ..." Read more
"... repair shop. The communication was off the chart! Got updates everyday and sometimes more than one. And a few calls with updates." Read more
"... Monday. Beyond worthless. Better off talking to a wall. They dont even keep you updated on what was approved on the insurance Or anything. Just ok and here you ..." Read more
"Service was amazing. Very professional and amazing communication throughout the repair process. The team was very friendly and attentive. Highly ..." Read more

My Experience

My Experience

You guys are awesome! Fast, and we love the communication you provided us. Made a stressful situation tolerable. ❤️

My Experience

I was so impressed with the entire process at CC. From the front desk to my experience with the rep Drew, everyone was so nice and friendly. Drew explained everything that would be done and an estimated time frame and my car was ready early. My car looks fantastic! I’m completely satisfied with Classic Collision and would recommend them without reservation.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for all your patience and help.

Likely to Recommend

Repair Quality

Did a great job of keeping me informed of the timeline of when my truck was gonna be completed. Very happy with the repairs to my truck.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good service

Repair Quality

Faster than expected

Customer Service

Very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Victoria was able to walk me through the process with ease and efficiency. I would highly recommend classic collision for any future repairs. It exceeded my expectations. Thank you for doing an excellent job on my truck.

Likely to Recommend

Repair Quality

Everything came out perfect

Customer Service

Amy and Victoria were great to work with. They made the process easy and efficient. They made it a pleasure to talk with and communicated excellent. Thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

Doy mis comentarios en Español, estoy muy satisfecha por el servicio que a tenido mi carro , en la reparación que tuvo. Classic Collision da buen servicio al cliente. Gracias . Att. Fabiola Brownlee. 😊

Customer Service

Estoy muy satisfecha por el servicio que tuvo mi carro en reparación. El personal muy eficiente y capaz de complacer al cliente gracias por la atención prestada. Fabiola Brownlee.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work would def recommend to others & thanks again

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Was informed about the date every day. Has a good rep. David the drew. 4 stars

Customer Service

Very good craftsmanship excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Upfront information, text messages of my vehicles progress, great job on my repairs, and polite and friendly staff! Wendy Flores

Likely to Recommend

So close to me and Sam is excellent

Repair Quality

Sam is amazing

Customer Service

Sam kept me updated on progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Classic collision personnel always go above and beyond what’s expected of them. We are always satisfied with their handiwork and their attitude.

Likely to Recommend

Awesome and friendly

Repair Quality

Great work and a fast process from updates on the vehicle to the finished product.

Customer Service

Fast and easy updates on every step

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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