North Side Auto Group

Likely to Recommend - 0.5/5.0 -

You are 45 miles each way. Just because you are not charging us, each trip is costing gas and time.

Repair Quality - 0.5/5.0 -

Coming back again, the door is still not hung correctly.

Customer Service - 4.0/5.0 -

Good customer service, the quality is terrible

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I believe they mentioned well but inexperienced

Repair Quality - 3.0/5.0 -

The quality check was not completed properly, there was still work needed to be completed after my inspection.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Took very long time due to covid running through the body shop. Otherwise. all was good.

Customer Service - 4.0/5.0 -

Understaffed due to covid.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0 -

I wasn’t even given a timeline or estimate of time. I had to contact my insurance for details

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Please pass my sincere appreciation to Mr. Cavazos for his assistance. Dr. Hak

Returned Clean

Likely to Recommend - 5.0/5.0 -

Your service department and auto repair service are the best

Repair Quality - 5.0/5.0 -

Very satisfied,I would highly recommend. They went over and beyond!!! Everyone was very professional ,courteous and delivered as promised. Awesome job !!!

Customer Service - 5.0/5.0 -

Very professional, knowledgeable and friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good service; timely.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Quick repair service with car rental delivery and friendly staff.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

You did a very good job. Very easy experience

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

Staff are very friendly and attentive. Oversight may be due to volume of work compared to workers since COVID-19 arrived in our world.

Repair Quality - 3.5/5.0 -

Driver visor may not have been ordered with initial repair estimate, right wheel wheel not installed properly, loud sound from underneath of vehicle upon engine running or gear moved to drive or reverse. Need to inspect paint again. Family member pointed bumps, roughness like dust or dirt

Customer Service - 3.5/5.0 -

I had to initiate a few calls for status updates, ask about the visor. Schedule appointments 1). Visor drive in install 2). Banging or rattling sound beneath car another day 3). Another day to bring in and wait for wheel well to be placed on vehicle properly

Returned Clean

Likely to Recommend - 3.5/5.0 -

The repair was good…if my friend was specific and only needed a paint repair then there’s a possibility but I feel like o wasn’t listened to with additional possible problems

Repair Quality - 3.5/5.0 -

I am happy with the bumper repair, and the timeliness of the repair but I explained that there was another issue that started after I was hit and to please look at it, and it was not taken care of. I was told to “take it to the service department at Mercedes”- the issue is on the side the girl hit me and was not occurring previous to the accident. The individual who was helping me said he did not see any issue and when I showed him the gas door not closing he said “that’s strange” and offered no other help….this is incredibly frustrating.

Customer Service - 3.5/5.0 -

Please see the comment before

Returned Clean

Likely to Recommend - 0.5/5.0 -

I left my car at Mercedes. Learned from daughter it had been sent somewhere else but no address. When I went to Mercedes to pick up car I was told I had to walk somewhere to pick up my car.

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fred Murillo kept us well informed. Repair workmanship was terrific.

Customer Service - 5.0/5.0 -

Outstanding

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was able to get my car taken in an repaired very quickly; outstanding work; very pleasant staff

Customer Service - 5.0/5.0

Returned Clean