North Side Auto Group

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Even though you all did no work on my car since it was totaled by the insurance company, You all were very helpful and kept me up to date. I appreciate your support

Customer Service - 5.0/5.0 -

I really appreciate all the help and kindness you showed me

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

Rear window does not work properly and the body shop will not return our call.

Customer Service - 0.5/5.0 -

Promised the truck return on multiple occasions. Body shop has difficulties meeting time commitments.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fred Murillo is a great advisor. He took care of my car twice in the past couple of months.

Customer Service - 5.0/5.0 -

Fred Murillo was great

Returned Clean

My Experience - 5.0/5.0 -

Fred Murrillo gave excellent service, he was very helpful, great customer service and was honest with me from the beginning I met with him. I got my truck back good as new as if I just bought it. Everyone in the repair office was very nice.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very thorough. Explained the process fully. Very satisfied.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great work, my truck looks awesome! I really liked the communication. I received text to let me know of the progression on my truck. Jeff was really nice as well.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Had to take it back to have some corrections made

Customer Service - 3.5/5.0 -

When I initially dropped off the vehicle after meeting w/my service writer I had to stand outside 30mins to wait for Enterprise to pick me up. Was not offered a seat in the waiting room which I did not they had.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nicely done

Customer Service - 5.0/5.0 -

Jeffrey was always responsive and helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

We take all our vehicles there when they need collision repair and Jeff has taken great care of us through the years.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

super job!

Customer Service - 5.0/5.0 -

Jeff Campbell is a great asset to your team. He sure delivers and is a very nice person to deal with.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

Jeff Cambell called to complain about my survey results. He threatened me to Not allow me to come back to Northside Auto Group to fix my car in the future. I thought Northside Auto Group is exclusively taking care of Mercedes-Benz. I wonder what should I do...?

Likely to Recommend - 4.5/5.0 -

Not much choice

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

It took more than 4weeks to complete the repair.. was too long:(

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

1. The right front plastic trim above the tire was almost completely off by the time I drove it home. I will have to take it back for it to be put on correctly. 2. My vehicle is only 3 months old (2020 Mercedes GLE 350) and when I got it back after the repairs were done, the interior was very dusty and there were dirty smudges on the seat and console. I think it should have been done/cleaned like a make ready vehicle off the showroom floor.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0