North Side Auto Group

Likely to Recommend - 0.5/5.0 -

NO NEVER, I would not even send my worst enemy to this body shop. that is torture

Repair Quality - 0.5/5.0 -

vehicle is still incomplete

Customer Service - 0.5/5.0 -

I had to hunt for answers and make calls. never really got call backs from service advisor or manager

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

The repair work on our vehicle was excellent, and we appreciated the craftsmanship overall. Fred Murillo, in particular, was very professional, friendly, and easy to work with throughout the process. His service was truly appreciated. However, several things left us disappointed by the end. First, when we went to pay our $4,480 bill, we were told—only at that moment—that a credit card processing fee had been added as a new policy just two days prior. That fee would have cost us well over $100. Thankfully, my husband happened to have his debit card with him, which allowed us to avoid the charge—but we rarely carry it. At no point during the estimate, intake, or scheduling were we told this fee would apply. Given the timing—just after a hail storm in San Antonio when so many are dealing with expensive repairs—it felt especially poorly timed and deceptive. Credit card fees are a standard cost of doing business and should either be absorbed or clearly disclosed well in advance—not added at the very end. For us, it’s the principle. This lack of transparency left a negative final impression, and although we were satisfied with the repair itself, we’re unlikely to refer friends or family based on this experience. Additionally, after picking up our car, we discovered a loose part left inside our center console. We had to send in photos to find out what it was and whether it even belonged to our vehicle. That kind of oversight was disappointing and left us questioning the attention to detail during reassembly.

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is my second time that they have done work for me and my mom. Both times Fred assisted us. He's very friendly and called with followups with both cars The staff up front was very friendly too. They made my rental with enterprise so easy. Enterprise dropped off the rental yo the auto collision and picked it up at the auto collision for me. Hopefully I won't have to use them again, but if I do, I'll be going back there

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would come back again.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good work but took a while to get parts

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

We recommend your body shop to others due to quality mechanics and supervision fred

Repair Quality - 5.0/5.0 -

Fred and Tina were very helpful .. cat was clean and repaired well ..good customer service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would be pleased to recommend North Side.

Repair Quality - 5.0/5.0 -

I could not have been more satisfied communication was excellent!!!10

Customer Service - 5.0/5.0 -

I could not have been more satisfied communication was excellent!!!10

Returned Clean

My Experience - 0.0/5.0 -

Repair took two months and has to go back to replace the tail light that was refurbished instead of being replaced and leaks.

Likely to Recommend - 2.5/5.0 -

I have to return to have items fixed after I waited over a month without a car and was told it was ready for pick up.

Repair Quality - 1.5/5.0 -

I brought my GLK there after being rear ended because the head rest deployed on impact and lights lit up - Right and left rear side marker lamps came on. After picking up my car, the lights on the side marker lamps are still on along with passenger airbag being disconnected.

Customer Service - 1.5/5.0 -

Fred was very nice to deal with and said I could bring my car back for them to look at -said a bulb was probably out. He said he had replaced items listed and I guess a bulb wasn’t on the list. This was not out before being rear ended. He was more concerned about the passenger airbag which was also. not lit up before being rear ended.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

In time communication is needed

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

I’ve used Northside Chevy many times (unfortunately). I was not impressed this time. When I dropped off the car I waited for 20 minutes thinking someone was going to walk the car with me (as they always have) to review damage. I finally went to the desk and was told I was good to go. I requested someone walk the car with me. He was great! During the 3+ week process, I had to keep calling for updates. Usually I would get text updates and calls but that was not the case. When I picked up the car, again, no one walked the car with me to tell me / show me what was done. The front desk lady (very kind) just pulled up my car and said I was good to go. I was on a time crunch and at that point, just completely over the whole process. Although I had to continuously reach out, Fred was the one handling my claim and he was very kind and understanding when we spoke.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already recommended auto body shop to my friends who owns Mercedes

Repair Quality - 5.0/5.0 -

I come to know George Kit as my point of contact for repairing collision of my car, Mercedes. My experience at Auto body shop with George a very positive as he spends time going over to endure my car repair will be done thoroughly and he did produced a result as promised. On a previous encounter, he ran the system check to ensure my Mercedes system is functioning fully other than repairing the front of my car due to a hard crash by hit and run incident…. This is an excellent example of ensuring my car is functioning fully internally as well as externally.. outstanding service!

Customer Service - 5.0/5.0 -

Ms. Tina is a wonderful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good customer service

Customer Service - 5.0/5.0 -

Good customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The process was very easy, liked the ease of getting the rent a car. The only issues is I was called at 4:30 pm car was ready and could pick up the next day. I was going to be charged an extra day for the rent a car which would have been out of pocket. I had to call my insurance company and ask for them to extend the rental for one more day.

Customer Service - 5.0/5.0 -

The process was very easy, liked the ease of getting the rent a car. The only issues is I was called at 4:30 pm car was ready and could pick up the next day. I was going to be charged an extra day for the rent a car which would have been out of pocket. I had to call my insurance company and ask for them to extend the rental for one more day.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fred is very caring & honest person

Customer Service - 5.0/5.0 -

Fred and all the team are outstanding!

Returned Clean