North Side Auto Group

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Fred was most welcoming and we were absolutely pleased working with him. Wish there were more people like him in the customer service business.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

We haven't returned for any repairs to be corrected and seems to be good so far. Fred was a pleasure to work with and very accommodating. Wish there were more people like him in customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professionalism by Fred was beyond reproach.

Customer Service - 5.0/5.0 -

The Tinas were great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Fred and Tina were very professional and friendly

Customer Service - 5.0/5.0 -

Best customer service I’ve received anywhere

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

It’s too early to tell if everything is good. Looks good for now.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

Very poor communication. Job was not finished. They promised to call me back to finish the job but has not called me almost two weeks after. When I call they don’t return my calls. My vehicles has more problems from the workshop. It is frustrating.

Customer Service - 2.0/5.0 -

Does not give updates. Does not return calls

Returned Clean

My Experience - 5.0/5.0 -

Thanks a million to Fred in Collision, and to Michael Nolte and Jesse in Service for making the process for all repairs to my vehicle, painless! Outstanding quality and customer service! Much appreciated!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Outstanding service. Process was seamless.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

As always, Fred Murillo took care of all my car needs and helped me tremendously with schedule issues when dropping and picking my car and the rental. I’m not happy to have my car at the body shop, but always happy to work with Fred. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

The work I saw on the outside was fine however the customer service and professionalism was a 1.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Without hesitation!! I would recommend this center to family and friends

Repair Quality - 0.5/5.0 -

The customer service team was outstanding!!! Very detailed and responsive to all my questions and concerns. I hope I don’t need them in the future, however if I di, that’s the go to place for quality craftsmanship and friendly customer service.

Customer Service - 5.0/5.0 -

My experience was professional and timely.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Great people

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

I fell more reassured by their quality of workmanship. It was the right choice to get my vehicle serviced here.

Customer Service - 5.0/5.0 -

I fell more reassured by their quality of workmanship. It was the right choice to get my vehicle serviced here.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

I had to reach out several times to my advisor for updates.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would not recommend something that doesn’t have professional in their staff b

Repair Quality - 0.5/5.0 -

This has been the worst customer service I have ever experienced. Fred Murillo who was handling the repairs on my car, never call me with updates; and when I called for updates he was never available, I would leave messages but he never returned my calls. There were a few times when he told me that the car will be ready, but in reality he just wanted me to stop calling. My car was in your shop for two months…This was insane. I caught Fred lying to me several times. What kind of business is this? So, now that I have my car and a portion of the money that supposedly should go to your business, the calls keep coming. So, now they have a lot of time to call me. What’s wrong with this picture?

Customer Service - 0.5/5.0 -

This has been the worst customer service I have ever experienced. Fred Murillo who was handling the repairs on my car, never call me with updates; and when I called for updates he was never available, I would leave messages but he never returned my calls. There were a few times when he told me that the car will be ready, but in reality he just wanted me to stop calling. My car was in your shop for two months…This was insane. I caught Fred lying to me several times. What kind of business is this? So, now that I have my car and a portion of the money that supposedly should go to your business, the calls keep coming. So, now they have a lot of time to call me. What’s wrong with this picture?

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never again

Repair Quality - 5.0/5.0 -

Seems fine for now

Customer Service - 0.5/5.0 -

Lorenzo seemed like he didn’t do any follow up with USAA and Enterprise car rental. I had to keep calling and coordinating the car rental extension. And he kept changing the date on when he was going to submit the supplemental report to USAA for them to authorize the rental car extension. And he never called me back after he said he would. He seemed very incompetent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks to Fred for his hard work and keeping me informed while the repairs where been done.

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean