North Side Auto Group

My Experience - 5.0/5.0 -

When I first brought my car in for diagnosis I could tell the service center at Northside Honda was looking to take advantage of me. There was poor communication and they blamed an irresponsive AC to a small bumper damage requiring a wiring harness replacement. They were not interested in offering me option or getting my feed back, they only wanted to know if I was willing to pay. Since the car was transferred to the collision center with Nordside Auto Group, communication improved. I was getting constant updates on the status of my repairs and the estimated pickup date. I am happy with the work and the help I got from Jeff Cambell. Next time my first stop would be the collision repair center over the dealership service shop.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service. Very happy with the results and costs

Customer Service - 5.0/5.0 -

Jeff provided excellent customer service. I also like that I received text updates on when my vehicle was expected to be done

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My Experience - 5.0/5.0 -

Jeff Campbell did an outstanding job of keeping me updated. He exceeded my expectations and made it easy for me. The body shop did a great job too. I’m very impressed .

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Fred and team did a great job!

My Experience - 5.0/5.0 -

Jeff was absolutely wonderful. I would want him as my assistant every time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job. Always advised of vehicle status

Customer Service - 5.0/5.0 -

Great servise

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

My service advisor didn't keep in contact with me or the insurance company, nor the car rental.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Highly recommend Northside Auto for their excellent customer service, timeliness, and ability to do both estimate and repairs.

Repair Quality - 5.0/5.0 -

Good job on the body work. Only Northside Auto would perform the assessments and repairs on my Mercedes Benz. None of the other auto repair shops would do the repairs.

Customer Service - 5.0/5.0 -

Very satisfied with customer service. Jeff was very helpful with insurance processing and repairs were completed ahead of schedule.

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Once turning my car in the Group handled everything after I got my insurance involved.

My Experience - 5.0/5.0 -

Awesome and timely

Likely to Recommend - 5.0/5.0 -

I would love to

Repair Quality - 5.0/5.0 -

Good work

Customer Service - 5.0/5.0 -

Professional

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

My car looks good -except it looks like a small spot was not painted, Iam worried it would peel in the future. Overall I had a good simple experience and pleased with the customer service

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service.

Customer Service - 5.0/5.0 -

Very freindly service experience.

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My Experience - 5.0/5.0 -

Excellent service. Good communications about the progress of the repair. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent workmanship. Great communication on the status of the repair

Customer Service - 5.0/5.0 -

Great communication

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