North Side Auto Group

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Would recommend any chance I had

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jeff was very attentive and gave daily updates

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Professional service

Customer Service - 4.5/5.0 -

Professional and courteous service

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Working material left in vehicle was not washed/ cleaned inside or outside

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I am sympathetic the the staffing issues presently. However, I repeated expressed that I was in no hurry. I truly expected better quality. Likely to have remediated elsewhere.

Repair Quality - 4.0/5.0 -

Communication with service center was good,especially with dealing with supply concerns. Quality of work was average, especially when I reinforced time was not a concern. I returned after repairs do demo shortcomings and was issued the repsonse “corrections to work are likely not to be as good”. Not exactly what you want to hear when repairing $100k car.

Customer Service - 4.0/5.0 -

Great communication via email. When returned to discuss short comings rep no longer employed

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Very little communication that we had to initiate. We still have a dent that wss not repaired due to the collision. Not at all what you would expect from Mercedes ownership

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0 -

Not at this time

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0 -

I was told it would be a three day repair and it took almost a month. I wasn’t contacted of the delay, I had to call several times before I got a response

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great customer service from Fred and the whole team!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repaired area looked like new.

Customer Service - 5.0/5.0 -

Great customer service from Erica.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Difficult question. I suppose if yours is the only Mercedes Body Shop in town the choice is already made.

Repair Quality - 4.0/5.0 -

Erica in the Body Shop was very professional and helpful, clearly working under stressful circumstances. The first individual I met with (Chris) seemed to disappear after I dropped my vehicle off. Long delays getting repairs completed due to current/ongoing parts/supply issues. Additional (out of pocket) scratch/dent repairs I requested when I met with Chris we’re not done. Made sense to have this minor repair work done while at the Body Shop and take advantage of being in a rental car. That will now have to be a task and expense to be completed at another time

Customer Service - 4.0/5.0 -

Overall good. Got the impression that the Body Shop is very busy

Returned Clean

Likely to Recommend - 0.5/5.0 -

I won't return, so I will not recommend anyone frequent this location.

Repair Quality - 5.0/5.0 -

The repair to my bumper looks great.

Customer Service - 0.5/5.0 -

I dropped my vehicle off on 3 Mar. I did not receive a call or notification from anyone with a status of my vehicle. I could never get my advisor on the phone. I called several times and left messages. I did not receive any return calls.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0 -

I had to call my representative for answers but I didn’t always get the answer on status of the repair. She did call me occasionally. She did tell me at one time that she called her customers every couple days to keep them updated. . It did not happen that way. She blamed COVID because of one of the other representative having COVID and she was doing her or his job as well.

Returned Clean

Likely to Recommend - 5.0/5.0 -

With caveat about location clarity

Repair Quality - 5.0/5.0 -

Despite great work on the vehicle there is a good bit of confusion due to the office relocation and where to drop and pick up my vehicle. In fact an employee from the collision old location volunteered to drive our car through various back turns and weaving to get to the new facility. Before that we had asked several employees how where to drop the car and got differing answers. Feel free to contact me if you want more specific details. BUT the work was very well done

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the end product. The finishing is excellent and the technician did a excellent body work, I will recommended to friends.

Customer Service - 5.0/5.0

Returned Clean