Northend Collision Shop, Inc.
12700 Northend Ave.,
Oak Park,
MI
48237
USA
In operation 59 years.
NORTHEND COLLISION IS A FULL SERVICE AUTOBODY REPAIR FACILITY SERVICING ALL MAKES AND MODELS. WE HANDLE ALL INSURANCE COMPANIES.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise Northend Collision for outstanding service quality, with many noting that repaired vehicles looked brand new upon return. The shop receives high marks for its friendly, professional, and courteous staff who make customers feel genuinely cared for. Text message updates and proactive communication throughout the repair process are frequently highlighted as major positives. Timeliness is a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned minor areas for improvement, including occasional delays in pickup notifications and isolated cleanliness concerns inside vehicles, as noted directly in their feedback. Overall, customers overwhelmingly recommend Northend Collision, with many expressing intent to return.
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Service Quality
"The team at Northern Collision performed exceptionally well on the repair of my vehicle. The process was straightforward and completed efficiently. ..."
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"... quality of their work is what truly blew me away. My car looks brand new. Not good for a repair, not better than before - genuinely like it just rolled ..."
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"... very responsive. They met all of their deadlines. They exceeded all of my expectations. I would recommend them to all my family and friends. They were amazing. ..."
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"We had amazing service from beginning to end! I would highly recommend Northend Collision."
"... service received from the staff at Northend Collision. They were very thorough and courteous through the whole process. Everything was explained clearly and I would ..."
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"I was impressed with how quickly the car was repaired. We were kept informed through texts several times ..."
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"They were able to finish the work about 4 days ahead of schedule."
"They told me two weeks and it was done left than a week"
"Customer Service was awesome, my vehicle was repaired in 4 days .. Excellent Service!! I would definitely recommend North End Collision!! ..."
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"Service was awesome and my car was finished 3 days ahead of schedule!!!"
"... the rental. The office staff were very friendly. They kept me informed on the progress of the repairs and estimated time of completion. I would recommend ..."
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"I didnt have to guess you guys kept me updated as the repairs went on thanks for the great work"
"... stars! Terrific all the way through the process. Great communication; friendly service; excellent outcome. Very happy with Northend and would highly recommend."
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"... communicated good and answered any questions I had and the notifications kept me In the loop."
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"Clearly explained next steps and the text notifications were a plus."
Michelle
(BMW owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very nice, Sarah and I believe other persons name was Tom were very nice friendly people. They made sure I was updated on status of my vehicle and also made sure I was happy with results.
Karen
(Ford owner)
reviewed 8/26/26
My Experience - 5.0/5.0 -
Very pleased with the work they did on my 26 Explorer and always very professional would recommend them to anyone. Thank you for your service.
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Cynthia
(Lexus owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
The team and staff at Northend Collision did a great job. I also liked the way I was updated by text about the work status on my vehicle. Thanks again.
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Brittany
(Hyundai owner)
reviewed 8/19/26
My Experience - 5.0/5.0 -
I could not be happier with my experience at Northend Collision. From start to finish, the entire team was so kind and helpful and communicative. The service was very fast and my car looks amazing!
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Tiffani
(Mazda owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Hezekiah
(Lincoln owner)
reviewed 8/14/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jerry
(Subaru owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
A job well done promptly
Likely to Recommend - 5.0/5.0 -
The claims were handled quickly and efficiently
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Rosie
(Chevrolet owner)
reviewed 8/10/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gayle
(Buick owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Customer Service was awesome, my vehicle was repaired in 4 days .. Excellent Service!! I would definitely recommend North End Collision!! Thank you for exceptional service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ellen
(Kia owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Great customer service! I felt “no bias”! Thank you for that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Peter
(Ford owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Belinda
(Nissan owner)
reviewed 8/7/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gary
(Jeep owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
Everything was good from start 2 finish
Likely to Recommend - 5.0/5.0 -
We've been there before
Repair Quality - 5.0/5.0 -
10 totally satisfied
Customer Service - 5.0/5.0 -
Everything was good
Returned Clean
Bridgett
(Lexus owner)
reviewed 8/5/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Marchalle
(Chevrolet owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff is very nice and has great customer service and communication. Car runs like new again. 10/10 will recommend 😊
Customer Service - 5.0/5.0
Returned Clean
Isaac
(Cadillac owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
I have nothing to add
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks like a great job
Customer Service - 5.0/5.0
Returned Clean
Ozelle
(Chevrolet owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Julia
(Chevrolet owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
Sarah is so so sweet and helpful!! Any interaction I had there with anyone was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Richard
(Dodge owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Hezekiah
(Lincoln owner)
reviewed 7/27/26