Northside Ford

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

The relatively minor repair turned out well, but took more than a month- longer than my insurance was willing to pay for a rental car. Communication was poor.

Customer Service - 1.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Northside handled the repair job professionally and efficiently.. Although the process took a fair amount of time they kept me informed on how repairs were going. I was very satisfied with the way the repair job was done.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would recommend them stay away.

Repair Quality - 0.5/5.0 -

Not good

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0 -

That rating is not indicative of the work, but of the communication from the department on the status of the repair.

Repair Quality - 4.0/5.0 -

The only issue I had was that the car had some kind of residue on the wheel when I picked it up and it appeared to be scratches but when I actually touched it the residue came right off so I think there should have been a better job done on cleaning the wheel, especially since that was where some of the damage was on the vehicle.

Customer Service - 2.0/5.0 -

I have had many cars in a repair shop unfortunately due to hitting a deer or having an accident and I have always been advised of every step in the process or if there was going to be a delay. I never got a call from Mike Rios on any update without me initiating the call. I can understand that the department may be busy but as a customer I expect to be told when there will be a delay or if there is an update and he never called to tell me. The only time that he called without me calling to check on the vehicle was the day that the car was ready to be picked up which had passed 3 dates in which I was told it would be ready. When I picked the vehicle up the person at the desk took my deductible payment and handed me the keys didn’t tell me where the vehicle was parked or anything, I would think that someone would have walked me out and showed me where the vehicle was and looked over the car with me, but that didn’t happen.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

The service and communication were pretty terrible. Not everything was addressed that I was told was addressed. Old parts that I had left in my truck for them to reference when ordering the replacements were gone (stolen) when I picked it back up. Interior and exterior were much dirtier than when I dropped it off. Also decorative horns that I had on my dash were also missing/stolen when I picked it up. When brought to the associates attention it was just brushed off as not a big deal.

Repair Quality - 2.5/5.0 -

Very little communication throughout the process and things that I was told were done were in fact not done

Customer Service - 2.5/5.0 -

Poor communication and lied about certain things being done

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I will never recommend someone to bring their vehicle here for repairs.

Repair Quality - 0.5/5.0 -

Was recently in a car accident where the other vehicle was at fault. Made the mistake of bringing my car for repairs to the North Side ford collision center. Dropped my vehicle off two days before thanksgiving and figured my car wasn’t going to get looked at that week but maybe the following week. I left my vehicle with Mike Rios and he told me he would call me once they have taken my car apart and assessed the damage. Weeks go by and I don’t hear anything but I figured they’re still working on it. On 12/16 I get a call from enterprise where my rental is being serviced at and they stated the cars rental was only until 12/16 and the insurance company hasn’t extended it. They also have been having a hard time trying to reach the collision center and no one responds. Called the insurance company handling my claim and they stated they received the supplemental report on 12/4 and was approved on 12/5. I spoke with Mike rios and he took no accountability for the miscommunication. He stated they sent it to the insurance company on 12/4 and haven’t heard back. My car has been sitting there for 10 days and he never thought to call me to check in on my car or ask me to contact the insurance company. I sent him the supplemental on 12/16 that the insurance company sent me stating it was approved. Mike told me my car would be ready within 5-7 business days. My car was not ready until 1/3 and we had to constantly call Mike for updates because he would not communicate with us at all and would give us the run around stating they’re waiting for a part. Once getting my vehicle I notice issues with the repairs for example new parts have not been properly painted, there is scuffing around the window where they took the car apart and a clear sealant is missing from one of the doors. Never again will I bring my vehicle here for repairs.

Customer Service - 0.5/5.0 -

Mike rios would not communicate efficiently with us through out the process. My husband and I would have to constantly call him for updates.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

My car repair is not complete.

Customer Service - 4.5/5.0 -

Mike is cool

Likely to Recommend - 1.0/5.0 -

Would not recommend

Repair Quality - 1.0/5.0 -

Did not communicate with my insurance or with me I had to call them to find out about my truck and relay it back to my insurance adjuster!!

Customer Service - 1.0/5.0 -

Same would not ever use them ever agy

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was great from start to finish. I’ll be back

Likely to Recommend - 5.0/5.0 -

Excellent body work and excellent paint job

Repair Quality - 5.0/5.0 -

The body shop repair technicians did an excellent job on my 2000 Ford Ranger!

Customer Service - 3.0/5.0 -

Hard to get in contact with for status updates

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 0.5/5.0 -

Repair not completed correctly.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean