Northside Ford
In operation 56 years, 23 years at this location.
Northside Ford Collision Center has been repairing vehicles for over 30 years. We repair all makes and models and are aluminum certified since 2014. We work with all Insurance Companies to make your choice of shops easier, and have a lifetime warranty on all repairs we do. All our Technicians and Advisors are I-CAR certified to keep up with the ever changing technology of today's vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great service and communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satified with the updates provided by Sivone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish, Simone and his team did an outstanding job keeping me informed and providing the status of my repair. He was meticulous to ensure every component was addressed and walked the vehicle with me to answer and questions I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This is the second time I used the body shop. They do quality work. Sivone is an excellent advisor (he should get a raise).
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sivone was a great communicator and managed expectations from the beginning.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Sivone Khantharoth - body shop rep who handles USAA claims is an excellent asset to your dealership. Courteous, patient, professional! Difficult to match metallic red paint repair not completely matched in initial effort. He expedited return corrective processes. Results of this second effort much better but, both he nor I are not 100% satisfied with color match. It should be noted that even other sections of original factory painted panels show variation when viewed from different angles and lighting. He assured me that if I decide I'm not adequately satisfied, I can bring it back for further attempts to improve. Note that when we last picked our Escape up, it was a very rainy, overcast day which made a fair exam of results more difficult. Several final comments: Bought the SUV from Jordan Ford. Terrible buying and s ervice experiences. Worst in a lifetime of new car purchases (appx 40). Love the Escape, and the color but, apparently the type of paint and process make matching of panel colors extremely difficult. Believe Northside has treated me well and will continue to do so. No comparison between treatment received from NS and poor professionalism and courtesy received from Jordan. Brian Burke
Likely to Recommend - 3.5/5.0 -
Mixed feelings about this. Don't know if results caused by workmanship or are basic to the problems with this type of paint/color.
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Sent long survey reply yesterday. But a short reply would be that the service rep, Sivone Khantharoth was super. However, after two attempts, the repaired panel still does not match the color of surrounding panels as well as either he or I believe it should. Not terrible but not as good as it should be (still a lighter shade than adjoining panels). Satisfied with treatment but not completely satisfied with results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Your representative kept me well informed during the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased with the work done on my Honda Pilot. Slovene was very helpful and kept me informed of the status of the work at all times. I would highly recommend Northside Ford.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Excellent customer service . Job completed in timely manner. Help with a detuction on 500 dollar deductible would have made experience top notch .
Likely to Recommend - 3.5/5.0 -
I would recommend them to go there for the workmanship and good service but , I would discourage them from going there if they want the deductible taken care by repairing shop .
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
More than satisfied. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sivone was amazing and very helpful.