Northwest Hills Automotive LLC

4.5 (409reviews)
97%
2065 East Main Street,  Torrington,  CT  06790

In operation 35 years.

Northwest Hills is a I-Car Gold boy shop owned and operated by The Sullivan Automotive group. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Northwest Hills Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. We strive to keep our customers informed and knowledgeable about the repairs we perform

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (409)

My Experience

Great craftsmanship nice job

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Definitely would recommend the shop to my family and friends. My daughter thought it looked like new. Great job!

Repair Quality

The repair on my Terrain was exceptional. It looked like new. I would recommend Northwest Repair Shop. Very satisfied - great job. Thank you.

Customer Service

Customer service was great.

Likely to Recommend

Repair Quality

I was very pleased - the staff kept me updated all along. And when I picked my car up- the nice service staff man helped me load my husband’s wheelchair into my car from the rental. Everyone was helpful

Customer Service

See previous comment

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Very kind people

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Looks good

Likely to Recommend

Repair Quality

Looks great

Customer Service

Tori, was very courteous, she did a very efficient detailed estimate. The schedule I was given was very accurate.

Returned Clean

My Experience

Great work in a timely manner!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

The Northwest Hills Auto team exceeded expectations at every turn. The damage review was fast and easy. The repair was completed in less than half the estimated time (much appreciated, as I needed the car for an appointment tmrw). The office team members I met were prompt and friendly, and communication was great.

My Experience

The entire process with Northwest Hills and Tori there was great! She handled all my questions immediately on thd spot and made the entire transition smooth and seemless with me and my insurance company. Couldnt be happier withvthe service provided and the repaired and cleaned truck i received back! Will return for all my servicing here. Thank you.

My Experience

My Experience

Wonderful service. Thank you TORI. Also thanks to the “” BODY PERSON “” that did the work and TOM for exchanging cars at my house. Bought my last three cars / JEEPS THERE KEVIN AND HIS SON ARE FORTUNATE TO HAVE SUCH GREAT EMPLOYEES. I THANK YOU. MIKE

Likely to Recommend

Repair Quality

Great job by body guy/ girl and great communication with Tori. I thank you ALL for MIKE

Customer Service

My Experience

The body shop at Northwest Hills Chevy was wonderful. They communicated with me throughout the process, sharing information from my insurance company. The work done seems to have thoroughly completed at a high level.

Likely to Recommend

The folks were extremely professional, and every step was exactly as described.

Repair Quality

Everything went smoothly regarding my car having body work completed.

Customer Service

The car is running as if nothing ever happened to it.

My Experience

Staff were friendly, work completed on time despite a blizzard, and my car looks great inside and out!

Likely to Recommend

Repair Quality

Everything looks great! My car looks like new!

Customer Service

Top shelf service

Likely to Recommend

Repair Quality

Customer Service

The job was completed on time and satisfactory. I was update when appropriate.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Tori was fantastic, very informative as to what was being done, time frame, and rental car information. Keep me updated on the whole process. Thanks again Tori

My Experience

Team went beyond my expectations! Thank you all!

My Experience

Tori is a very pleasant girl to talk to and give the answers to your questions right away and kept me informed on the progress of the work being done. Rental was there in a very short time. Will recommend to family and friends.

Likely to Recommend

Repair Quality

I’m happy with the work. Thank you!

Customer Service

Tori was great.

Returned Clean

My Experience

Real pleased with body work.They even cleaned the interior. Thumbs up.

Likely to Recommend

Repair Quality

Did a fantastic job. Thumbs up.

Customer Service

Returned Clean