Northwest Hills Automotive LLC
In operation 35 years.
Northwest Hills is a I-Car Gold boy shop owned and operated by The Sullivan Automotive group. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Northwest Hills Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. We strive to keep our customers informed and knowledgeable about the repairs we perform
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 4:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Superior customer service.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already referred someone.
Repair Quality - 5.0/5.0 -
Color match to the T., quality install.
Customer Service - 5.0/5.0 -
Great shop !!! Great techs. !!! Great office people.
My Experience - 5.0/5.0 -
Very fast and a great job was very happy they cleaned it for me.Will definitely return again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I cannot begin to describe the relief I experienced when I brought the car in at the suggestion of my friend Duane Jones. The insurance company had suggested a dealership but Duane would have none of it. I had been a faithful Northwest customer all my years in Torrington but never for such a traumatic experience. I am very pleased with the friendly competent service .. Susan could not have been more supportive and the workmanship is outstanding. Thank you so much. I feel safe!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent personal attention and quality of work . Could not be more pleased and relieved. I feel safe after a very bad experience!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Their work was great. Liberty Mutual not so much
Customer Service - 5.0/5.0 -
Iâd worry more about liberty mutuals service than I would the body shop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jeep looks great. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It was hard to reach the agent.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Susan, the person who I dealt with on the phone, was wonderful...professional, friendly and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
see answer to question 1
Customer Service - 2.5/5.0 -
Still a ding in the side of my door and the molding on front and back doors was bent and not pushed up. They left a tool under the hood of my car and the woman in the body shop office was EXTREMELY rude on 2 occasions. The cashier in the service office was wonderfully pleasant.