Northwest Hills Automotive LLC

4.5 (408reviews)
97%
2065 East Main Street,  Torrington,  CT  06790

In operation 35 years.

Northwest Hills is a I-Car Gold boy shop owned and operated by The Sullivan Automotive group. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Northwest Hills Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. We strive to keep our customers informed and knowledgeable about the repairs we perform

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (408)

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Repair Quality

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Returned Clean

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My Experience

Everyone at northwest auto body was excellent

Likely to Recommend

Will tell all my friends

Repair Quality

I everyone was excellent a big shout out to Tori for taken good care of me she made me feel very comfortable thank you

Customer Service

The car came back beautiful

Returned Clean

My Experience

Treatment and service was outstanding. My car is perfect staff was amazing. I was informed all the way on the were progressing. I’m posting on facebook as well I highly recommend all of you. Thanks

Likely to Recommend

I have already recommended you to several friends and I also put a very nice review on Facebook

Repair Quality

Best service ever. Polite and knowledgable staff. Coordinated perfectly with Enterprize car rental. Keep me updated on repairs. Highly recommend this team.

Customer Service

My car looks beautiful. Was returned to me in very clean condition.

Likely to Recommend

Repair Quality

I was very happy with the staff and the good communication. Also the speed of the repair and how well they kept me apprised of progress. as for the actual repair the car looks good, but it’ll be a while before I know how well it is running. overall, I was very pleased.

Customer Service

Excellent communication and speedy work.

Returned Clean

Likely to Recommend

Very satisfied.

Repair Quality

Truck is as good as new.

Customer Service

Outstanding…, professional and courteous.

My Experience

They were so thural and kind to me never made me feel rushed even went out of the way to put on my mirror that I brought but was nervous to ask them if they couldn't well I go see the car and they did that extra work. Northwest hills id recommend to anyone who needs body work or repairs to there vehicles everyone was kind and torry what an eye she saw the crack in my brake light I didn't know it was cracked what a kind very professional girl I thank all you at Northwest hills and your turely a great dealership thanks again Eldaige.T plante 4th

Likely to Recommend

Without a doubt it was a fast but theral job and done so perfect I can't tell the difference between that it was ever hit even the paint a perfect match

Repair Quality

They were kind and caring even went so far as to help me put on my side mirror.id recommend.Northwest hills to anyone who needs body work or repairs and the staff and experience everyone was very professional especially tori what a great attitude and very professional and understanding tori is an asset to northwest hills in Torrington she's a great auto aprazier she saw a crack in my back light I didn't see thanks for making my car back to beautiful Eldaige t.plante 4th

Customer Service

Like I said above and beyond what I exspted

Returned Clean

My Experience

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Customer Service

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Repair Quality

Customer Service

Extremely well done.

Returned Clean

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Repair Quality

Customer Service

My car on the driver passenger seat could’ve been clean. I had to tell them the seats were very dirty.

Returned Clean

My Experience

My Experience

Thanks did such a great job plus thanks for washing my car 😊

My Experience

Tori was just wonderful! She kept us informed every step of the way. The work was done quickly, thoroughly and well. I’d highly recommend you all! Thank you so much.

Likely to Recommend

Repair Quality

We were extremely happy with how professional, efficient and nice (TORI) you all were.

Customer Service

Likely to Recommend

Every one was so friendly

Repair Quality

Customer Service

Job well done

My Experience

Your great car looks new and thank you again have a great weekend Sandy

My Experience

Looks great

My Experience

Great workmanship and Tori’s communication was very helpful.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Great work vary satisfied

Customer Service

Very happy with the service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

There's supposed to fix my bumper and the plastic skirt that goes above the bumper on my GMC Sierra All they did was buff it out primate paint it and send it back bumper is still bent why would they paint the bumper when it was bent