Northwest Hills Automotive LLC

4.5 (408reviews)
97%
2065 East Main Street,  Torrington,  CT  06790

In operation 35 years.

Northwest Hills is a I-Car Gold boy shop owned and operated by The Sullivan Automotive group. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Northwest Hills Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. We strive to keep our customers informed and knowledgeable about the repairs we perform

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (408)

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Vehicle was not complete

My Experience

Looks perfect and appreciate the car wash

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Repair Quality

Beautiful job!!!

Customer Service

Tori was excellent, courteous, very knowledgeable. I think Beth hates her job though

Returned Clean

My Experience

Entire process was made smooth and easy for me. Much appreciated.

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Repair Quality

Customer Service

Returned Clean

My Experience

The car looks great!

My Experience

Awesome service from beginning to end!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Tori was excellent at explaining the repairs to my car and keeping me updated throughout the whole process. My car looks brand new. Thank you!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Excellent customer service and work done on vehicle was very good

My Experience

Body work looks good and I was very pleased with the service rep who arranged for drop off and pick up to accommodate me.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Great customers service.

Repair Quality

The repair is wonderful. Looks like it's never been fixed.

Customer Service

People are very friendly.

Returned Clean

My Experience

Excellent job and finished before date promised .

Likely to Recommend

It would have been a ten if not for the tire lug nut situation

Repair Quality

Two Lug nuts were loose and one was not put back on the vehicle . This has been reported and new ones ordered . The rest of the service was very good . Not sure who was responsible for this problem .

Customer Service

Returned Clean

My Experience

Tory was awesome! She was such a big help through the whole process!

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Excellent service! My sincere thanks to Tori and the team in the body shop!