Northwest Hills Automotive LLC
In operation 35 years.
Northwest Hills is a I-Car Gold boy shop owned and operated by The Sullivan Automotive group. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Northwest Hills Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. We strive to keep our customers informed and knowledgeable about the repairs we perform
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 4:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The team was courteous, and did a great job communicating the progress of the job. We're quite satisfied with the quality of the work as well.
My Experience - 5.0/5.0 -
Chevy looked beautiful after it was done. Thank you for the great job !
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Took over a month to get the car in, then repairs took more than twice as long to complete. Very hard during the holiday time. They also did not try to recover the customer service aspect. It was essentially just a too bad.
Customer Service - 2.5/5.0 -
Took over a month to get the car in, then repairs took more than twice as long to complete. Very hard during the holiday time. They also did not try to recover the customer service aspect. It was essentially just a too bad.
Returned Clean
My Experience - 0.0/5.0 -
The vehicle was properly repaired and it looks great. The only suggestion I would make is during pickup, please be sure to know where vehicle has been parked. I followed the direction given by desk employee but vehicle was not there. I did Find it after walking all areas of the lot. The second suggestion would be to have vehicle cleaned if mess is occur during repair. The interior of vehicle was very dusty (seats, doors, front panel). To resume, vehicle repair was great, delivering the vehicle has room for improvement.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Door sealer/rubber piece was loose by Rear door on passenger side.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great team and people did a fantastic job repairing my vehicle. I would have just appreciated a more heads up communication to the changes of plans of having to wait an extra business day for my vehicle to be ready. It would have made it a little bit easier to adjust my travel plans. But other than a fantastic job I may consider bringing in future business.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Should have established timeline for work to be completed from the get go otherwise I am very satisfied with the work that was completed.
My Experience - 5.0/5.0 -
They did a great job on my Nissan sentry. My car came out looking great!
My Experience - 5.0/5.0 -
Great communication with Tori, and the repair was done well. I’m happy with the who experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was very good and I am very grateful for the service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It's got new damage!
Customer Service - 4.0/5.0 -
My car is not fixed but chris has been great
Likely to Recommend - 5.0/5.0 -
Would highly recommend them!
Repair Quality - 5.0/5.0 -
Extremely professional and helpful! They worked with me every step of the way. They kept me informed of every detail!
Customer Service - 5.0/5.0 -
Their customer service goes above and beyond!
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Service was fast and total repair was done within a day. However. The rear bumper was replaced and paint matching was done. I was pulled over for my tail light/brake light not working, and just replaced now. THEY WERENT WORKING BECAUSE THEY WERE PAINTED OVER!