Northwest Hills Automotive LLC

4.5 (409reviews)
97%
2065 East Main Street,  Torrington,  CT  06790

In operation 35 years.

Northwest Hills is a I-Car Gold boy shop owned and operated by The Sullivan Automotive group. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Northwest Hills Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. We strive to keep our customers informed and knowledgeable about the repairs we perform

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (409)

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Repair Quality

Customer Service

Returned Clean

My Experience

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Of course, best body shop ever!

Repair Quality

Joe in the body shop has taken of my Hondas twice with 2 different Honda. And twice my Honda look good as new. Thank you Joe and his team at the body shop.

Customer Service

Excellent service

Returned Clean

My Experience

Keep up the great work, just at the beginning no one was answering the phone or returning my calls.

Likely to Recommend

Joe was absolutely great

Repair Quality

Joe did a great job on repairing my truck, it looks brand new.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

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Repair Quality

Everything looks great…looks like new like nothing happened…but just keeping an eye on something maybe a loose wire that needs attention…otherwise so satisfied with everything.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Wheel repair needed. Auto body shop will schedule. All other work is great.

Customer Service

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Repair Quality

Customer Service

Just a little mixup with the rental. But easily straightened out and taken care of.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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It was overly convenient, even the rental

Repair Quality

It looks factory even with some aftermarket parts and no visible changes in the silver color between the repaired area and original

Customer Service

The repair was quicker than thought, 3 days vs a week but it was minor with all bolt or clip on parts. The rental return was easier than thought with being able to just leave it there and Enterprise picking it up later.

Likely to Recommend

Repair Quality

My truck was repaired on time and the work was excellent

Customer Service

Returned Clean

My Experience

My Experience

we have only driven it a few miles so far so time will tell how good a job you did. ask us again in a week from now. So far the car looks great and drives will.

Likely to Recommend

Repair Quality

Very pleased. 10

Customer Service

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Customer Service

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If they needed body work, I'd recommend Northwest Hills Auto to my friend, but would warn them about the unfriendly woman in the office.

Repair Quality

The people that do the body work did a fantastic job! They even fixed the gas cap access door which wasn't damaged as a result of the accident.

Customer Service

The only unfriendly person in the entire place was the woman who works in the auto body office. Her attitude was lousy.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean