Norton & Richardson Body Shop
901 W 5th North St,
Summerville,
SC
29483
USA
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting results that look brand new or better than pre-accident condition. The professionalism and friendliness of staff receive high marks, with customers highlighting courteous, knowledgeable, and welcoming interactions. Communication throughout the repair process is frequently commended, particularly the proactive text and call updates that kept customers informed at every stage. Timeliness is largely viewed positively, with numerous customers noting early or on-time completions. Customers also appreciate complimentary detailing and cleaning of vehicles upon return. A small number of customers noted areas for improvement directly in their feedback, including more consistent and accurate timeline updates, ensuring all repair items are fully completed before vehicle return, and clearer communication during delays.
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Service Quality
"... the only body shop I will use to repair my cars. Excellent service, extremely polite folks and very honest. Their work is amazing!!"
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"... quality of work done by Norton and Richardson. The paint matched perfectly and everything was nice and tight, no gaps in the body work at all. The work was also ..."
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"... damage and it was still done as quickly as possible, they made sure everything got back together perfectly and the color was matched properly. They cleaned ..."
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"... the battery cable not secure. But other then that the paint and body work was wonderful."
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Mark
(Hyundai owner)
reviewed 9/3/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Claude
(Dodge owner)
reviewed 9/3/26
My Experience - 5.0/5.0 -
Norton and Richardson are the best! The repair work on my Dodge Challenger was excellent. Kevin, the service representative kept me updated so I knew the status of my repair. I definitely highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Pamela
(Lexus owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jer'nasia
(Kia owner)
reviewed 9/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Chevrolet owner)
reviewed 9/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Susan
(Toyota owner)
reviewed 9/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Frank
(Honda owner)
reviewed 8/31/26
My Experience - 5.0/5.0 -
Great experience and pleasant experience with this company. Highly recommend
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John
(Chevrolet owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nija
(Nissan owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Elizabeth
(Dodge owner)
reviewed 8/31/26
My Experience - 5.0/5.0 -
Great communication. Made the entire process easy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Norton and Richardson are amazing. From customer service, dealing with insurance and the actual work it all was done without any problems. I would use them again. It went great!
Customer Service - 5.0/5.0
Returned Clean
Jason
(Honda owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Krista
(RAM owner)
reviewed 8/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Ltcol Ervin
(Lexus owner)
reviewed 8/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Taylor
(GMC owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jahnera
(Jeep owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Very satisfied
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
No one called me about .my vehicle. I went to the shop to.get an update. Once the car was ready I recieved a text message.
Returned Clean
Laura
(Chevrolet owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Brian
(Subaru owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Good service, we were updated on the progress. Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Douglas
(Ford owner)
reviewed 8/24/26
My Experience - 5.0/5.0 -
My damage was not severe, but I didn’t expect to have my truck back in 3 days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On complaints
Customer Service - 5.0/5.0 -
Kevin and all the support staff were professional and pleasant to work with.
Returned Clean
Thomas
(Ford owner)
reviewed 8/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Richard
(Nissan owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
Excellent job. Very professional