Norwell Collision

5.0 (89reviews)

100%

(781) 878-2280

154 Washington St, Norwell, MA 02061

100%

154 Washington St
Norwell, MA 02061

Get Directions Website Email

About Norwell Collision

154 Washington St
Norwell, MA 02061

Get Directions Website Email

In operation 46 years.

We are Collision, doing body work for all makes / model , buff work , detail

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

Check

Languages

Spanish
Arabic

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 6:00 pm
Sat	8:00 am - 4:00 pm

* Holiday hours may differ.

Call

Website

Reviews (89)

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Newest
Rating

74 Customers Rated

5 Stars

77.5% Complete

(69)
4 Stars

5.6% Complete

(5)
3 Stars

0% Complete

(0)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new after service. Communication stands out as a key strength, with text updates and proactive calls keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous repairs completed ahead of schedule. A few customers noted they had to initiate contact for status updates, and one mentioned a strong scent on their seat belt upon return, both reflecting areas customers felt could be enhanced. Overall, the feedback reflects a highly satisfied customer base with strong confidence in the shop's professionalism and workmanship.

Select to learn more

Service Quality
Timeliness
Communication

"You would never know that my vehicle was rear ended. They do amazing work!"

"They did an excellent job with the repair ina timely manner and they communicated about the progress of the repair ..." Read more

"... informative throughout the process of my repair. My car looks even better than it did prior to my accident! 1010 would recommend." Read more

"Work on the car came out great like the dentand scrapes never happened. However I don't know if the driver's seat belt was ..." Read more

"... and each time they are professional and friendly. They get the work done in good time and communicate effectively with us. Excellent job!!!" Read more

"beautiful work and done wayyyy before the scheduled time"

"Excellent work excellent service on time excellent people. Complete 6 days before estimation"

"... when I needed a car and when I had to drop it off. The repair only took a week and they did a great job!" Read more

"Service was great. I was kept updated via texts and calls throughout the process"

"Communication was excellent. Always knew status of repairs."

"... communication like if a part was difficult to procure, a call was made quickly to communicate that the car would take longer than anticipated by a couple days." Read more

"Communication could have been better. I had to call a couple of times to get a status. The last time I had my ..." Read more

"The text updates are helpful"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"You would never know that my vehicle was rear ended. They do amazing work!"

"They did an excellent job with the repair ina timely manner and they communicated about the progress of the repair ..." Read more

"... informative throughout the process of my repair. My car looks even better than it did prior to my accident! 1010 would recommend." Read more

"Work on the car came out great like the dentand scrapes never happened. However I don't know if the driver's seat belt was ..." Read more

"... and each time they are professional and friendly. They get the work done in good time and communicate effectively with us. Excellent job!!!" Read more

"beautiful work and done wayyyy before the scheduled time"

"Excellent work excellent service on time excellent people. Complete 6 days before estimation"

"... when I needed a car and when I had to drop it off. The repair only took a week and they did a great job!" Read more

"Service was great. I was kept updated via texts and calls throughout the process"

"Communication was excellent. Always knew status of repairs."

"... communication like if a part was difficult to procure, a call was made quickly to communicate that the car would take longer than anticipated by a couple days." Read more

"Communication could have been better. I had to call a couple of times to get a status. The last time I had my ..." Read more

"The text updates are helpful"

Jean Wilson (Toyota owner) reviewed 8/24/26

Denise (Audi owner) reviewed 8/24/26

Absolutely, have already.

I couldn’t be happier with the effort & work done on my vehicle to help me out. Norwell auto body has provided exceptional care of me & my car x2 within 8 mos, as I got slammed badly.

Very ready & willing to help, define the process & keep in touch.

Kyle (Toyota owner) reviewed 8/15/26

Looked new

Great work, excellent customer service

Robert (Subaru owner) reviewed 8/13/26

1 day delay in getting car back from what I was told due to part availability.

Kathleen (Mazda owner) reviewed 7/31/26

Maureen (Land Rover owner) reviewed 7/20/26

Beautiful job!

The customer service is superior. Carlos kept me informed every step of the way. The repairs done on my car are great. I highly recommend Norwell Collision

Michael (Toyota owner) reviewed 7/20/26

Great job and quick turnaround.

Linda (Land Rover owner) reviewed 7/19/26

Very efficient shop. They called the rental car company when I needed a car and when I had to drop it off. The repair only took a week and they did a great job!

William (Lexus owner) reviewed 7/8/26

Carlos was great. Good communication and updates

Gretchen (Kia owner) reviewed 6/1/26

Lisa (Nissan owner) reviewed 5/28/26

I would Highly recommend a friend,neighbor and family even a stranger

I Truly can say From Management to Employers are very Professionall. My Nissan Sentra Sport was damaged even part of the B-pillars on 2 doors. They fixed my damages and my ride looks brand New. I would Highly Recommend their Services to anyone that needs work done or any collision repairs. I'm truly Amazed at there work well done. I salute all of you from the bottom of my heart. Thank you! Above and beyond. Sincerely, Lisa

Excellent work "1 all of South Shore. See fir yourself

Azita (Jeep owner) reviewed 5/25/26

Excellent job repairing SUV! Excellent communication and customer service.

Elizabeth (Mazda owner) reviewed 5/18/26

The staff were communicative and informative throughout the process of my repair. My car looks even better than it did prior to my accident! 10/10 would recommend.

Christene (Audi owner) reviewed 5/11/26

Maryjo (Audi owner) reviewed 5/4/26

Considering the type of work that needed to be done it seemed to me that many things were replaced that were not actually damaged. Given that, the actual repair itself appears flawless.

Car looks like new! Very nice.

Communication could have been better. I had to call a couple of times to get a status. The last time I had my car in they were much better in terms of calling me and letting me know that they had the car and what the timeline would be for the repair

Richard (Jeep owner) reviewed 4/27/26

I highly recommend Norwell Collision and I will spread the word.

Service with Carlos and his team exceeded my expectations. Superb not only in the quality of work but the entire process. From dealing with the insurance to keeping me informed throughout the repairs.

Joanne (BMW owner) reviewed 4/24/26

I already have

So far GREAT. I just picked up a couple Of days ago looks Great

Very professional always kept me aware of progress with car

Steve (Jeep owner) reviewed 4/24/26

2nd time I have used Norwell Collision. Easy to deal with. Honest as the day is long. They work on your behalf with the insurance companies. Great work!

Eric (Mercedes-Benz owner) reviewed 4/23/26

I will be taking my vehicle to Norwell Collision for any further repairs my vehicle might need in the future.

You would never know that my vehicle was rear ended. They do amazing work!

Carlos and Joe are awesome!

William (Mazda owner) reviewed 4/23/26

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You should always ask your auto body shop if they offer a warranty on their repairs.

Norwell Collision

About Norwell Collision

Reviews (89)

74 Customers Rated

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -