Nova Collision Center
In operation 26 years, 9 years at this location.
NOVA Collision Center is a family owned auto repair business that has been in business since 2000. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 2:00 pm |
My Experience - 5.0/5.0 -
Great and professional service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and quality work. The team was professional, kept me updated throughout the process, and made everything easy. Thank you for a great experience!
My Experience - 0.0/5.0 -
I encountered two significant issues during my repair experience at NOVA Collision. Firstly, the work was scheduled to be completed on Friday, September 11. Throughout the previous two weeks, I received multiple texts assuring me that the work was on track. On September 10, I received a text stating that the car would be ready on September 11. When I called NOVA Collision at 3 PM on September 11, Jeremy informed me that the car would be ready that day and advised to come around 5:30 PM. At 5:00 PM, I emptied my belongings from the car, and filled it up with gas. To my dismay, I received a phone call at 5:23 PM informing me that the car would not be ready as promised. Since I was out of town on September 12, I was unable to collect the car until September 14. This situation was inconvenient and resulted from poor communication and inaccurate estimating of the work required to complete the job. Secondly, after I picked up the car on September 14, I drove to a nearby store. Upon opening the passenger door, I was dismayed to find that the passenger door handle detached from the car into my hand! I understand such things can happen, and I assumed I would simply return to have the door handle repaired. I called NOVA Collision, and Jeremy informed me that they were aware of the issue. He stated that the door handle was already damaged when I dropped off the car! I stated emphatically that the door handle was in good condition when I dropped off the car, but he insisted that they had not worked on the door and that I was mistaken. I was left feeling anxious and stressed, knowing that the door handle had been damaged by NOVA Collision, but without any way to prove it. I reviewed my receipt and noticed that an hour and a half of labor had been performed on the door. Fortunately, when I returned with the car later that day, the team repaired the door handle, and Jeremy explained that it may have been damaged during the repair process. It seemed strange to me that, despite his earlier acknowledgment over the phone of the damage, they had not addressed it earlier. I was disappointed and hurt by Jeremy’s insinuations during our phone conversation that I was dishonest and deceitful when clearly that wasn’t the case. This experience was far from the customer service I had come to expect from NOVA Collision. I’ll be looking for a new collision shop for my future work.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
I’ve already provided comments. I’m happy with the work, but not happy with the poor communications regarding when the car would be ready nor with my door handle falling off after I left the Collision center. I understand that a few few things might need to be tightened down after the fact, but I did not appreciate Jeremy telling me I had brought it in broken. To me that insinuates that I’m a liar and a cheat and I am neither.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
We are happy that the work you performed to our new Tesla even though it took sometime to fix everything
Customer Service - 4.5/5.0 -
Happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great place, very reasonable cost with 100% perfection. Thank you,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
NOVA collision is very diligent in estimate and update the status work. Jerome helped me with process. Front desk team is also courteous.
My Experience - 5.0/5.0 -
They are very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing team and they did amazing work with my car
Customer Service - 5.0/5.0 -
They were providing continuous updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work very efficiently
Customer Service - 5.0/5.0 -
Great PR
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good