Nu-Look Collision
In operation 45 years.
Nu-Look Collision: The Results are In Our Name Locally Owned… Quality Work… Quality Customer Service… Pre-Accident Condition… Since 1981 Nu-Look Collision has been serving customers in the Southern Tier providing exceptional customer service and quality repairs as the foundation of our business. Look to Nu-Look Collision to be Your One Stop Shop • Quality Collision Repair • 24 Hour Towing • NYS DMV Inspection Station Nu-Look Collision Works with ALL Insurance Companies Nu-Look Collision will also work with customers paying for their own repairs. Attention: State Farm, Nationwide, & ERIE Customers- We are a Direct Repair Facility for these insurances… Call in Your Claim… Bring in Your Car… We Do the Rest!
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The paint was perfectly matched. Also my car was clean inside and out. The turn over time was amazing. I was very pleased🙂
Customer Service - 5.0/5.0 -
Staff was helpful, polite and accommodating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.8/5.0 -
Jared was great! Updated me through everything, and answered questions when needed.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Jared was amazing, answered questions as needed and updated me through everything.
My Experience - 0.3/5.0 -
I called Friday, 2/13/26, to make sure they would be ready for my car Monday, 2/16/26. Was told yes so I dropped ot off 8:00 AM 2/16/26. I received a text on Monday, 2/23/26 @ 3:21 pm however, stating they were getting my car in with a tech for disassembly. I was told by Nationwide they were done paying for car rental, and said Nu-Look might have to pay for my continuing car rental. Received a call later that day that Nu-Look had a loaner car for me. I didn't mind that it was a 2009 with over 193K miles on it. When the engine light came on 03/23/26 and I took it back @ 10:00 AM, at first the mechanic told me "it should be ok". After explaining in detail why "should" doesn't work for me and that no, I could not continue borrowing my husband's truck after today, they said they would make sure I had a vehicle to drive and would call me later. At 3:45 that day I hadn't heard so I called about the status of that issue. Stan called car rental co while was on hold. I appreciate that Nu-Look paid for rental from then on. When I finally got my car back on 04/13/26, the greasy trailer hitch was on the front passenger seat instead of on the floor. When I got the car home, we found it had the following issues: Missing clips for trim pieces, an unusual noise in the rear end, tape adhesive on each side of and above the liftgate, white substance around one of the wheel wells for trim, and gritty dust all over inside the back storage area. My car is now back at Nu-Look to get those things taken care of. Not impressed, too many small to medium things, and not great customer communication.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
My Experience I called Friday, 2/13/26, to make sure they would be ready for my car Monday, 2/16/26. Was told yes so I dropped it off 8:00 AM 2/16/26. I received a text on Monday, 2/23/26 @ 3:21 pm however, stating they were then getting my car in with a tech for disassembly. I was told by Nationwide on 3/17/26 they were done paying for car rental. Because nothing was done first week and Nu-Look was waiting for parts 3 weeks, Nationwide said Nu-Look might have to pay for my continuing car rental. Received a call later that day from Nu-Look that they had a loaner car for me. I didn't mind that it was a 2009 with over 193K miles on it. When the engine light came on 03/23/26 and I took it back @ 10:00 AM, at first the mechanic told me "it should be ok". After explaining in detail why "should" doesn't work for me and that no, I could not continue borrowing my husband's truck after today, they said they would make sure I had a vehicle to drive and would call me later. At 3:45 that day I hadn't heard so I called about the status of that issue. Stan called car rental co while I was on hold. I appreciate that Nu-Look paid for rental from then on. When I finally got my car back on 04/13/26, the greasy trailer hitch was on the front passenger seat instead of on the floor. When I got the car home, we found it had the following issues: Missing clips for trim pieces, tape adhesive on each side of and above the liftgate, white substance around one of the wheel wells for trim, and gritty dust all over inside the back storage area. We left a phone message for our contact, Stan, late that day. Hard nothing back by 3:30 pm the next day, so my husband took the car to them. Stan checked it out with my husband and said to bring it back the next morning for them to take care of. My husband did so, getting a ride to work with a coworker. No call by 2:30 pm, so my husband called them. Car was ready. Husband picked it up from Stan. Not one word of apology at all. Not impressed overall, and bad customer communication throughout the process, which I don't have řoom to detail here. We will not voluntarily go there again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team flawless work excellent communications
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would tell a friend or family that the work was great but took too long in our estimation
Repair Quality - 5.0/5.0 -
Car looked great, repairs came out beautifully. Our only issue was it taking nearly a month to complete.
Customer Service - 5.0/5.0 -
Car looked great, repairs came out beautifully.
My Experience - 5.0/5.0 -
No one would ever be able to tell we had a damaged door. The paint job is perfect and matches perfectly! My vehicle looks brand new. We appreciated how well they cleaned the inside and outside of the vehicle. Thank you for a great experience.!!
My Experience - 5.0/5.0 -
Quick responses and easy process.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks great and they cleaned and detailed my car. Excellent work.
Customer Service - 5.0/5.0 -
Timely updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely pleased with the work they did. And when I picked up the car it had been cleaned inside and outside
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Like all humans, no one is perfect
Repair Quality - 5.0/5.0 -
The job was to replace a rocker molding and lower chrome on both sides. Car looks great
Customer Service - 5.0/5.0 -
Made the appointment for the next day. Dropped the car off , was finished and ready by the afternoon
Returned Clean
Likely to Recommend - 5.0/5.0 -
Every time
Repair Quality - 5.0/5.0 -
Nice
Customer Service - 5.0/5.0 -
Quick
Returned Clean
My Experience - 5.0/5.0 -
I had a positive experience with Nu-Look. Their team was attentive, quick to return calls, and extremely helpful throughout the entire process. They went above and beyond by working directly with my insurance company to help resolve issues when the adjusters were unresponsive, which made a stressful situation much easier. I was a bit anxious throughout the process, but they handled everything with patience, kindness, and professionalism. I appreciated how supported I felt from start to finish. I recommend them for anyone needing collision repair work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service and Friendly