Nu-Look Collision
In operation 45 years.
Nu-Look Collision: The Results are In Our Name Locally Owned… Quality Work… Quality Customer Service… Pre-Accident Condition… Since 1981 Nu-Look Collision has been serving customers in the Southern Tier providing exceptional customer service and quality repairs as the foundation of our business. Look to Nu-Look Collision to be Your One Stop Shop • Quality Collision Repair • 24 Hour Towing • NYS DMV Inspection Station Nu-Look Collision Works with ALL Insurance Companies Nu-Look Collision will also work with customers paying for their own repairs. Attention: State Farm, Nationwide, & ERIE Customers- We are a Direct Repair Facility for these insurances… Call in Your Claim… Bring in Your Car… We Do the Rest!
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service and Friendly
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We just had some scheduling issues but the car work was outstanding.! This is my third time using NuLook and they are as promised NuLook and smell thank you.
Customer Service - 4.5/5.0 -
Just the one schedule issue after that everyone and everything was wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Your service updates were my only problem they weren’t accurate at all
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Love the work keeping me in the loop not so much.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Other than it taking longer than I anticipated, completely happy and satisfied with the repair job they did! Would recommend to friends who may need repairs in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Wasn't expecting the repair to take as long. Great job on the repair and I would definitely recommend your place in the future
Customer Service - 5.0/5.0 -
Very friendly staff, answered all questions I had.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
The length of time i waited to have it repaired was 2 months.
Customer Service - 3.0/5.0 -
Because of the fact it took so long before i got it back.
Returned Clean
My Experience - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
The original estimate for completion was 23 business days. Although there was a delay with Toyota, sending the wrong roof repairs still took more than 23 business days even after the correct roof was delivered. We dropped our car off November 12 and did not receive it until almost 3 months later. Several completion dates were missed. I often had to call to find out why completion dates were missed. Even then, the first time we tried to start the car it would not start due to the battery being returned on so low charge. After charging the battery, we still had an issue with the car not working correctly. We are returning the car to the shop tomorrow and don’t know when we will have a fully working car.
Likely to Recommend - 0.5/5.0 -
At this point I’d recommend avoiding them
Repair Quality - 3.5/5.0 -
Looks like it did prior to the accident
Customer Service - 1.5/5.0 -
They were unable to give an accurate pick up time, they also continued to come up with excuses why they couldn’t get it done in time.
Returned Clean
Ready on Time?
No
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
A little longer than expected
Likely to Recommend - 0.5/5.0 -
Unfortunately this process ended up costing me hundreds of extra dollars due to not having a car to get to work (I have to travel for work), and the lack of communication was so upsetting I was in pretty bad emotional distress for months having no idea what was actually going on. I can’t risk bringing my car back to this shop again or recommending it to a friend
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
Everyone is very polite but communication skills need improvement
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Would highly recommend Nu-Look
Repair Quality - 5.0/5.0 -
When we received are car back, it looked like it did when we purchased it.
Customer Service - 5.0/5.0 -
Stan kept me in the loop and gave me regular updates on the progress of the vehicle.
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Through no fault of their own, they lost he and had to wait for repair men to fix their furnace, so our car couldn’t be painted. Then for no fault of anyone they told us that the man that paints was out sick. Overall, it took an extra two weeks and we were thankful that we didn’t need the car and that we didn’t have a rental. They were very nice about it all and kept us informed.
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
The insurance covered repair work was beautiful and looked brand new. There was some work that I ask to be done outside of what the insurance wrote for, and they found the parts at the lowest price and did a great job!
Customer Service - 5.0/5.0 -
The staff is very friendly and accomodating. The interior had been carefully cleaned and was spotless. There was some work that I ask to be done outside of what the insurance wrote for, and they found the parts at the lowest price and did a great job!