Nucar Collision Center

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

I had a very good experience.the short cute girl that helped out with dropping off and picking up the car went above and beyond.durn and after the car was done. She evan went rite outside to help get the transfer from the accident of the front passenger rim.something she pointed out to the mechanic but they had forgotten or just skipped because they were busy

Customer Service - 4.5/5.0 -

Same response as my last

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0 -

Super

My Experience - 5.0/5.0 -

The car looks brand new! Thank you for your diligence and professionalism!

Likely to Recommend - 4.0/5.0 -

Parking lot made it very difficult to maneuver around.

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.0/5.0 -

Did decent work on vehicle, but wasnt really informed well.

Repair Quality - 4.0/5.0 -

There was a corner of the RR wheel well trim that didnt line up properly. It looks slightly twisted compared to the other side. Other than that component, the repairs looked good.

Customer Service - 4.0/5.0 -

Customer service was good, didn't have much interaction with the customer service. Did have an issue due to the holiday, where i wasnt updated on the delay time. So i was planning to pick up on the 26th as told by text. But was informed after calling that it was delayed and the updated planned finish time was delayed.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

Nucar personnel were so professional and polite. Your auto call system needs help. Sent me two incorrect messages. One to bring in car on wrong day and one to pick up my car on Friday at 5pm. Nucar closes at 5pm and is closed on Saturday and Sunday - not very customer friendly with the timing. Other than that all were great and repair looks great. Thanks all and Happy New Year!

My Experience - 5.0/5.0 -

Car looks great and the inside was even cleaned! It was ready on time. Highly recommend Nucar Collison Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

The work looks good, but the sensors keep coming on telling me that my left headlight and blinker are not working (even though I’ve checked and they are). This is the headlight that was damaged and fixed so even though it’s fixed it’s quite frustrating to have the error keep coming back.

Customer Service - 2.5/5.0 -

Everyone was courteous enough but I didn’t receive any updates from personnel unless I called myself. Most of the time they asked to call me back but never did except once, and that was the next day.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nucar was great and I got my car done before promised.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The parts took more time than expected. I received a couple of calls stating they’d call me back by the end of the day with another update, but they didn’t call.

Customer Service - 4.5/5.0 -

See previous comment.

My Experience - 5.0/5.0 -

Well the only issue I had was I did not get a phone call when the repair was extended another week. But the repair looks great and she works just like she is supposed to.

My Experience - 0.0/5.0 -

Outside mirrors electronics not working

Likely to Recommend - 5.0/5.0 -

Very knowledgeable and friendly from front staff to service techs

Repair Quality - 5.0/5.0 -

Great communication by all. Friendly and informative.

Customer Service - 5.0/5.0 -

1 slight delay with estimated time for repair, but work completed and vehicle looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

really nice custom service. my car was done in a timely fashion and done well.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Very stressful, ins claim. IT took 50 days to replace a steering rack. Ins company's preferred place. Should of taken 2 days to get an estimate and took 20 because of poor communication between service and collision departments. After that it was an excuse week after week, 50 days later, I finally get it back. Ridiculous!

Likely to Recommend - 0.5/5.0 -

Was a very stressful 50 days because of incompetence.

Repair Quality - 0.5/5.0 -

NUCAR totally botched my ins claim. NUCAR is STATE FARM'S preferred collision center. Told me I would have an estimate in a couple days and things would be streamlined as they are in there system. 22 days later I got the estimate after much stress, numerous calls and two in person visits. 50 days later I got my vehicle back after more stress, phone calls and visits. Burned through 30 days of ins rental and had to pay 20 days out of my pocket for a rental. All for a lowsy steering rack and alignment ( 1 day of labor). They never touched the bumper that was damaged. Collision manager said he would try to help me with the rental fee but nothing from him, 3 business days later. I would not recommend this place to my worst enemy.

Customer Service - 0.5/5.0 -

Phone calls not returned and poor communication between service and collision centers

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

We would have like to have known prior we could have dropped the rental car off when we picked up our car. Would have saved us a trip to return it in concord nh.

Returned Clean

My Experience - 5.0/5.0 -

Fast, convenient, great service. It looks brand new and I love the detailing everything was amazing! Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean