NW Auto Collision Center Inc. - Puyallup

4.7 (385reviews)
94%
10105 122nd Street E,  Puyallup,  WA  98373
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Shop AssistantSparkles

In operation 6 years.

NW Auto Collision Center is a family-oriented business with over thirty years of experience in the Auto Body repairs industry. We have a skilled team of technicians that is focused on providing unmatched service and care with every vehicle they repair. Our dedication to quality and commitment has earned us the trust and loyalty of our customers, keeping them coming back for our service when needed. We take pride in what we do, and we are committed to providing exceptional service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Tagalog
  • Vietnamese
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (385)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond. Communication stands out as a major strength, with customers appreciating regular updates via text, phone, and email throughout the repair process. Timeliness is largely commended, with several vehicles completed ahead of schedule. A few customers noted areas for improvement, including paint imperfections, interior cleanliness concerns, and occasional delays in follow-up communication, as shared directly in their feedback.
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"... believe how well your mechanics and auto body staff restored my truck to brand new quality. Could never tell there was any damage at all. Communication, updates, ..." Read more
"... TIMES IN REGARDS TO REPLACEMENT PARTS AND REPAIRS. EXCELLENT FINAL PRODUCT. PAINT MATCH IS AWESOME. I RECOMMEND NW AUTO COLLISON TO ALL MY FRIENDS AND ..." Read more
"Repairs were first class. NW Auto Collision tends to go the extra mile to satisfy the customer."
"They exceed my expectations. The car looked like we just bought it off the showroom floor"
"Repair and matching paint was very well done!"
"COMPLETE SATISFACTION. GREAT CUSTOMER SERVICE THEY KEPT ME INFORMED AT ALL TIMES IN REGARDS TO REPLACEMENT PARTS AND REPAIRS. EXCELLENT FINAL PRODUCT. ..." Read more
"... professional, quite knowledgeable in regards auto repairs and advise the customer on a daily basis regarding repairs, status of parts ordered and any updates regarding ..." Read more
"... continued with the process keeping me updated. I was kept in the loop when it came to repairs and timeline via text, email, and calls. Everyone is extremely ..." Read more
"Great customer service Loved the updates via text"
"Quotes and questions always promptly answered whether it was a request by phone, text or email."

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Great service

Customer Service

Returned Clean

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I would definitely recommend

Repair Quality

They finished faster than expected!! They were very kind since it was my first time at a collision center. I appreciate everything they did and took care of of my care

Customer Service

They communicate clearly and are very kind people

Returned Clean

My Experience

Muy buen trabajo aparte el personal excelente atención 👍

Likely to Recommend

I have been telling everyone at my work they do and how good they are

Repair Quality

Everyone there did a great job on my car ..now I have one new side and one old side

Customer Service

All the ladies there did a very good job and was very professional doing it

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

I had a great experience with NW Collision Center. The team was professional, friendly, and kept me informed throughout the repair process. The work was completed with great attention to detail, and my vehicle looks excellent. I really appreciate the quality of the service and the excellent customer care. Thank you for doing such a great job!

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Repair Quality

Excellent customer service thank you

Customer Service

Returned Clean

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Repair Quality

The team was incredibly helpful and communicative. The finished work that was done on my vehicle was very thorough and made my car look brand new again

Customer Service

Excellent communication

Returned Clean

Likely to Recommend

Repair Quality

My car is running and looking great since I picked it up from NW Auto Collision Center, THANK YOU for all you all did.

Customer Service

Kept me informed about everything

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Great service and fast

Customer Service

Staff is very nice

Returned Clean

My Experience

The customer service was amazing, they called, text and emailed updates about my vehicle. They prioritized safety, which was refreshing in this fast pace world. My Tesla looks brand new. Thank you

Likely to Recommend

Repair Quality

Really great communication, had my car done earlier then expected I was very happy with the service

Customer Service

All my questions were answered front desk ladies were very nice

Likely to Recommend

Repair Quality

They did a great job on my Camry. Always recommend them!

Customer Service

Returned Clean

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Great job on my vehicle in a timely manner. Although I am still expecting to hear from them on an estimate for other scratches.

Repair Quality

Customer Service

The other scratches on my vehicle were not repaired even though they were identified through the walk thru.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Easy process.

Repair Quality

Great service, made sure I was happy with repairs.

Customer Service

Returned Clean