NW Auto Collision Center Inc. - Puyallup

4.7 (389reviews)
94%
10105 122nd Street E,  Puyallup,  WA  98373
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In operation 6 years.

NW Auto Collision Center is a family-oriented business with over thirty years of experience in the Auto Body repairs industry. We have a skilled team of technicians that is focused on providing unmatched service and care with every vehicle they repair. Our dedication to quality and commitment has earned us the trust and loyalty of our customers, keeping them coming back for our service when needed. We take pride in what we do, and we are committed to providing exceptional service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Tagalog
  • Vietnamese
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (389)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional communication, with many highlighting regular updates via text, phone, and email throughout the repair process. The quality of repairs frequently earns high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness is another strong point, with several customers receiving their vehicles earlier than expected. The friendly, professional, and caring staff atmosphere is repeatedly commended, especially for easing stress during difficult situations. A few customers noted minor areas for improvement, including occasional paint imperfections, cleanliness concerns inside vehicles, and isolated instances of communication consistency, all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"Repairs were first class. NW Auto Collision tends to go the extra mile to satisfy the customer."
"They exceed my expectations. The car looked like we just bought it off the showroom floor"
"... believe how well your mechanics and auto body staff restored my truck to brand new quality. Could never tell there was any damage at all. Communication, updates, ..." Read more
"Fast efficiency. Excellent quality. Amazing service"
"The speed of the repair was great, however the paint work that was done was extremely sub par with a lot of imperfections and needs to be redone. I was told ..." Read more
"They finished faster than expected!! They were very kind since it was my first time at a collision center. ..." Read more
"5 days earlier than expected!!"
"I was very pleased with the workmanship on my Rav 4 and the timeliness with the completion of the repair. Thank ..." Read more
"Northwest collision was fast, friendly and finished ahead of schedule."
"Vehicle was actually earlier than expected."
"... professional, quite knowledgeable in regards auto repairs and advise the customer on a daily basis regarding repairs, status of parts ordered and any updates regarding ..." Read more
"They communicate clearly and are very kind people"
"The customer service was amazing, they called, text and emailed updates about my vehicle. They prioritized safety, which was refreshing in ..." Read more
"Great communication! Did the work as planned at the cost quoted and on schedule. Cant see any issues with ..." Read more
"Consistency in communication could be a little better. I was supposed to be the primary contact, but sometimes ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work. Quick turnaround. The rental car service was great as well.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks brand new can't even tell it was in an accident.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend

Repair Quality

They finished faster than expected!! They were very kind since it was my first time at a collision center. I appreciate everything they did and took care of of my care

Customer Service

They communicate clearly and are very kind people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Muy buen trabajo aparte el personal excelente atención 👍

Likely to Recommend

I have been telling everyone at my work they do and how good they are

Repair Quality

Everyone there did a great job on my car ..now I have one new side and one old side

Customer Service

All the ladies there did a very good job and was very professional doing it

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with NW Collision Center. The team was professional, friendly, and kept me informed throughout the repair process. The work was completed with great attention to detail, and my vehicle looks excellent. I really appreciate the quality of the service and the excellent customer care. Thank you for doing such a great job!

Likely to Recommend

Repair Quality

Excellent customer service thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team was incredibly helpful and communicative. The finished work that was done on my vehicle was very thorough and made my car look brand new again

Customer Service

Excellent communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car is running and looking great since I picked it up from NW Auto Collision Center, THANK YOU for all you all did.

Customer Service

Kept me informed about everything

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great service and fast

Customer Service

Staff is very nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The customer service was amazing, they called, text and emailed updates about my vehicle. They prioritized safety, which was refreshing in this fast pace world. My Tesla looks brand new. Thank you

Likely to Recommend

Repair Quality

Really great communication, had my car done earlier then expected I was very happy with the service

Customer Service

All my questions were answered front desk ladies were very nice

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job on my Camry. Always recommend them!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great job on my vehicle in a timely manner. Although I am still expecting to hear from them on an estimate for other scratches.

Repair Quality

Customer Service

The other scratches on my vehicle were not repaired even though they were identified through the walk thru.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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