Obaugh Ford Inc.

4.8 (449reviews)
94%
13 Lee Jackson Highway,  Staunton,  VA  24401

In operation 61 years, 60 years at this location.

Paul Obaugh Ford is a family owned dealership that has been serving the community since 1965. We strive to be the best in the industry with quality work and customer relations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (449)

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Returned Clean

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Repair Quality

I was very happy with the repairs and the time was great too they finished in a timely manner!!!

Customer Service

Returned Clean

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Totally satisfied when I picked it up

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They did a great job on the Honda that I had sent in there would highly recommend them !

Customer Service

The people are wonderful there I highly recommend them they keep in touch with you at all times

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Repair Quality

They never called with a update I called every other day

Customer Service

My Experience

Excellent service from drop off to pick up.

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Returned Clean

My Experience

Very pleased with the repair work and would recommend Paul Obaugh to anyone needing body shop repair. Especially pleased with how Jeanette responded to what could have been an extremely stressful situation for us. She is a valuable asset to the Paul Obaugh team.

Likely to Recommend

Repair Quality

Looks brand new!

Customer Service

The office kept me informed every step of the way which I highly appreciated.

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Repair Quality

I was very pleased with the time taken and service done.

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Returned Clean

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Outstanding customer service, and the work was too notch

Customer Service

Completely satisfied

Likely to Recommend

Repair Quality

I have full coverage with Allstate. The place I chose to fix my car was an Allstate certified body shop. The fact that my car was under full coverage made me think that they would take care of my car a little bit better than they did. My husband picked up the car, and the person that I dropped it off with walked around the car with him. When he got home I noticed there were three Nicks and the white paint that could have been fixed with a touch of a finger. The car was not vacuumed or washed. Not that they said they would do that but you would expect that they would what their work to be the best that could be offered. When I drove the car the next day, I found that there was a door connector that was not connected. It was the one that when you put your hand under the door handle on the passenger side it would open all of the doors. It did take them a little bit to diagnose it. But they did end up figuring it out and fixed it. When the technician came to get me to show me that they had fixed it I told them that my husband was a mechanic. He asked me if I had a garage and I said yes. He asked if I he's said well then you can back the car out of the garage right? I responded with yes, but I know that has to be against shop rules for someone to drive in or out of the shop. I mean what if I had hit the shop door? But anyhow that was my experience. It was not terrible but it was not great either. Just glad to have my car fixed.

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Customer Service

The customer service is.very good patience with me. I also had been waited for my suv about 2 months. We talked thru text message as pleasure.

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I recommend them to everyone unreservedly. I have a Lexus and was totally pleased with the level of expertise, professionalism and service.

Repair Quality

Customer Service

Jeanette and Chris were both excellent. Jeanette inspired confidence from the first call with her professionalism and knowledge. Chris was the consummate professional- relaxed knowledgeable and detail-oriented. I received updates regularly, knew exactly what to expect from the beginning, and they were also efficient. I was very anxious to start with, but instantly knew my car was in the hands of experienced and expert pros. I am very grateful for how easy they made the experience. Just enough detail to keep me informed, not too much to overwhelm me. When I asked a technical question I got a good answer and there were no surprises along the way. Except how easy it was for me! Thanks Chris and Jeanette.

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Customer Service

Returned Clean

My Experience

Ask me again in a month. I may have a better idea by then. What I can say without hesitation now is that the two employees with whom I interacted, Chris and Jeanette (according to her card; although I think she said her name was Janelle) were professional, cheerful, friendly and polite.

Likely to Recommend

Repair Quality

The repair looks excellent. I have had no issues driving the car since I picked it up.

Customer Service

Everyone in the shop was polite and cheerful. Good people people!