Obaugh Ford Inc.

4.8 (449reviews)
94%
13 Lee Jackson Highway,  Staunton,  VA  24401

In operation 61 years, 60 years at this location.

Paul Obaugh Ford is a family owned dealership that has been serving the community since 1965. We strive to be the best in the industry with quality work and customer relations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (449)

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

On 2 different occasions, both times we had quality issues with the workmanship. Both times we had to talk with the manager to have these issues corrected. The 2nd (and last) time, the manager got a little defensive when the issues were brought to her attention. We all make mistakes, but the nail in the coffin was that she didn't own them, she deflected.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The people there we’re very nice and respectful

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

When I saw the aftermath of what the deer did to my truck (I know nothing about vehicles) I didn’t think there was any possible way that could be fixed. Y’all did an amazing job! Thank you so much.

Likely to Recommend

Repair Quality

Customer Service

Jeanette made sure I was aware of what was going on and the timeline of everything. She was a pleasure to work with!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Service was cordial, but there was a bit of a wait at the window before someone came.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Only one thing was missed. My gas tank cover was still taped shut. Went to get gas and couldn’t figure out why it would not open. Except for that totally happy.

Customer Service

Likely to Recommend

Repair Quality

Great work completed quickly

Customer Service

Likely to Recommend

Repair Quality

My car looks great, everyone was very easy to work with.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Wonderful service in all departments. Girls up front very efficient and helpful.

Likely to Recommend

Repair Quality

Took a little while because they are a busy company but well worth the wait!! Also Jennifer and staff very professional and friendly!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent paint match, OEM parts were used

Likely to Recommend

Repair Quality

Customer Service