Obaugh Ford Inc.

4.8 (449reviews)
94%
13 Lee Jackson Highway,  Staunton,  VA  24401

In operation 61 years, 60 years at this location.

Paul Obaugh Ford is a family owned dealership that has been serving the community since 1965. We strive to be the best in the industry with quality work and customer relations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (449)

Likely to Recommend

I would not recommend anyone go to Paul obaugh collision

Repair Quality

I will never bring my business to that place again

Customer Service

Very rude

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Did complete things in a timely manner.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Thank you 😊

Customer Service

Thanks

Returned Clean

Likely to Recommend

Repair Quality

I would not take my car any where but Paul Baugh ford body shop they did a great job on my car every one was real nice

Customer Service

Paul Baugh Ford BodyShop did a great job on my car I would not take my cars any where else spical Robert Baugh every one was very nice two me did a great job

My Experience

Even though the repair took longer than expected, I can see why. It was amazingly thorough and professional, and the car looks beautiful! Everyone I dealt with at the desk was friendly, helpful, and efficient. I appreciated all the updates by both text messages and phone calls. My wife and I couldn’t be happier with the job you all did.

Likely to Recommend

Repair Quality

Despite the amount of time it took, we are extremely satisfied with the results. The car looks great, and we're especially pleased by how much you cleaned everything up, including putting clear coat all over the car.

Customer Service

The people I dealt with both in person and on the phone were friendly, helpful, patient, and informative. I also appreciated the frequent e-mail updates on the progress of the repair.

My Experience

Great job getting my van repaired. They stayed in touch with me and I knew what was happening through the process. They made sure I was happy with the work before I took the van home. Very friendly and great team in the body shop.

Likely to Recommend

Great team and work

Repair Quality

Excellent service

Customer Service

Great with letting me know about my vehicle and the work being done

My Experience

Everyone was really friendly and my repairs were done on early :)

Likely to Recommend

very much

Repair Quality

great job on my f350 ty

Customer Service

great job very courteous

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Excellent employees

Repair Quality

Excellent work on my car. It is beautiful

Customer Service

Every one was so nice and helpful

Returned Clean

My Experience

The car looks great! Thank you,

Likely to Recommend

Repair Quality

It looks beautiful!

Customer Service

I was kept informed of the status and delays.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The repair was completed early and the results were satisfactory. The additional charges were unexpected and not fully explained. Finally, there was an unidentified white substance on the inside of the windshield that required glass cleaner to remove. I am completely satisfied with the repair, but the customer service was disappointing. Side note: Enterprise Rental Car was prompt, courteous, friendly and made that part of the process seamless and enjoyable.

Customer Service

The repair was completed early and the results were satisfactory. The additional charges were unexpected and not fully explained. Finally, there was an unidentified white substance on the inside of the windshield that required glass cleaner to remove. I am completely satisfied with the repair, but the customer service was disappointing. Side note: Enterprise Rental Car was prompt, courteous, friendly and made that part of the process seamless and enjoyable.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Great job