Obaugh Ford Inc.

4.8 (449reviews)
94%
13 Lee Jackson Highway,  Staunton,  VA  24401

In operation 61 years, 60 years at this location.

Paul Obaugh Ford is a family owned dealership that has been serving the community since 1965. We strive to be the best in the industry with quality work and customer relations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (449)

Likely to Recommend

Repair Quality

Customer Service

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Likely to Recommend

Yes I would recommend to a friend

Repair Quality

The office staff and the Body Shop manger are great made everthing so easy for me from the very beginning to picking my car up. The shop done a great job on my car. I would recommend them to do your repairs.

Customer Service

The staff and Body Shop manger are great. Explained everything well and a great pain-free experience for me .

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

When I got my vehicle back the finder was loose and had to be put back on. Also notice my passenger hubcap had a chip and a dent in passenger door.

Customer Service

The lady i dealt with was amazing

Likely to Recommend

Repair Quality

Perfect

Customer Service

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Very very pleased

Repair Quality

I was kept informed the whole time. Great service

Customer Service

Great service

My Experience

Very satisfied with the body work on the Subaru. Staff was easy to work with.

Likely to Recommend

Repair Quality

The body work was amazing! My only complaint is when I tried to reach out about my headlight I never received a call back. I was told Friday night it was out (first time i had driven at night since i got it back)and when I dropped it off I know for sure it was still working properly. I know and understand that they can go out at any given moment however I just wanted to be sure it wasn't out when I did pick it up.

Customer Service

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Likely to Recommend

Repair Quality

There was a misunderstanding about my speaker. I wanted what was broken fixed however the speaker was replaced and the broken part is still broken. Otherwise car looks great.

Customer Service

mostly great! but I felt scolded when I asked about the broken front of speaker, Was told "that part is over $200 and so on." I wish there had been some back & forth conversation instead of this misunderstanding and my expectations not being met.

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Repair Quality

Customer Service

Likely to Recommend

I would recommend the shop probably but with the disclaimer that you need to really look it over before you pick it up because of what happened to my car the work you did was good it’s just you didn’t address everything

Repair Quality

You guys missed a big scratch down the rear passenger door that my kids didn’t notice when I sent them up to pick my car up after service. I don’t feel like it’s worth the hassle of dealing with a rental and everything else involved to get it fixed so I’m just living with it but I’m really disappointed.

Customer Service

Customer service was great. Everything was easy and fast.

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Repair Quality

Good job

Customer Service

Good job

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Repair Quality

Customer Service

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Repair Quality

The team did an awesome job on my truck, wish i could thank them personally! Truck looks brand new! :) Thank you for your hard work and dedicated to completing the task in a timely manner! Thank you ! Hope never to have to need you in future, but if i do, your definately the body shop i will use and recommend to others. May God bless you all Thanks again! Looks great!

Customer Service

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Customer Service

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Repair Quality

Very pleased with how my car looks. Fast service and appreciated the updates.

Customer Service

Customer service representative was friendly and helpful.

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My Experience

I was well informed of everything as they were doing the repairs and the staff was very polite and respectful.

Likely to Recommend

Repair Quality

Customer Service

I was well informed about my vehicle and staff was respectful.

Likely to Recommend

Repair Quality

The whole staff was excellent and had great communication. They were super quick with the repairs and had my car back on the road in no time!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great customer service. Car looks like new.

Customer Service

Returned Clean